Dispatcher - Ottawa County Transportation Agency : Job Details

Position Title: Dispatcher Department: Ottawa County Transportation Agency Schedule: Full-time up to 40 hours weekly Salary Range: $15 - $16 per hour plus competitive benefits package Application Procedure: Obtain an application on the Ottawa County website: {rel= nofollow } or pick up an application at our office. Please submit your resume and completed applications to: Laurie Blair, Director Ottawa County Transportation Agency 275 N. Toussaint South Rd. Oak Harbor, Ohio 43449 [email protected] Application Deadline: Until Filled Job Summary: Schedule tips for the public transportation agency including receiving customer calls for trip reservations and cancellations. Maintain dispatch records including trip reservations, cancellations, no-shows and same-day add-ons. Advice drivers of scheduling changes. Maintain records of trip denials, complaints, and customer feedback. Monitor daily reports of drivers and review manifests for optimum scheduling. May be required to drive public transit vehicles. Minimum Qualifications: Associates Degree in Business or related field preferred but not required. Call center experience preferred. Experience working in office environment and/or in customer service. Computer knowledge in scheduling software preferred and/or Microsoft Office. Valid Ohio driver's license Customer service experience Safe driving record Clear Criminal Background Investigation (BCI) Must be able to pass a fitness for duty physical Negative Drug/Alcohol Tests May be required to work evenings or weekends **OCTA is a drug and alcohol-free workplace. Applicants will be required to undergo drug and alcohol testing prior to employment and will be subject to further drug and alcohol testing throughout their period of employment.