Dispatcher - Michigan Technological University : Job Details

DispatcherApply now ( Job No: 24332Department: Public Safety & Police ServicesWork Type: UnionLocation: Main Campus (Houghton, MI)Full Time / Part Time: Full TimeCategories: Office/Clerical Support, Police/Health and SafetyDepartment: Public Safety and Police ServicesSummaryTo operate the switchboard and related equipment and to provide dispatch service.ResponsibilitiesAnswers incoming emergency and non-emergency telephone lines from members of the public, refers callers to the appropriate department or person, campus wide; takes calls for service to be dispatched to law enforcement.Dispatches, via radio and telephone, law enforcement units to respond to emergency and non-emergency incidents reported by members of the public; prioritizes calls waiting to be dispatched.Enters calls for service into the Computer-Aided Dispatch (CAD) system in order to dispatch appropriate responses to emergency and non-emergency incidents reported by members of the public.Enters calls initiated by field units into CAD in order to maintain a record of officers' locations and activities and monitor the subsequent actions of officers.Monitors and operates several complex public safety radio systems.Queries National Crime Information Center (NCIC), Law Enforcement Information Network (LEIN) and other local, state, and national computer files to determine status of vehicles, persons, and property, and determine existence of wants and warrants; accesses computer systems to provide information to and request information from other agencies.Enters information into NCIC. Confirms validity and status of information for other agencies.Monitor fire alarm, trouble and burglary alarm system, electronic security access system and video camera system. Maintain record of lost and found items.Data entry using the BANNER system.Greet and assist customers in a friendly, courteous manner.Test emergency systems to determine proper working order; notify appropriate personnel if inoperative. Perform duties with little or no supervision.Complete application for Michigan Notary and performs all duties inclusive of position.SUPERVISORY RESPONSIBILITIES: functional supervision may be exercised over support staff or student assistants.Required Education, Certifications, Licensures• High school diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.Required Experience• Four years office/clerical experience.• Four years experience using personal computers and basic software packages including spreadsheet/database software.Desirable Education and/or ExperienceRequired Knowledge, Skills, and/or Abilities• Superior communication, customer service, and interpersonal skills.• Demonstrated ability to use judgment when dealing with confidential information.• Demonstrated ability to handle emergency situations with composure.• Demonstrated ability to work effectively with frequent and multiple interruptions with accuracy and attention to detail.• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty and staff.• Ability to communicate effectively in verbal and written form; write clear, concise, and accurate reports using proper grammar and correct spelling and punctuation utilizing Computer Aided Dispatch (CAD) narrative.• Retain and recall information and accurately communicate this information to others.• Read and interpret maps.• Willingness to work any shift, weekends, holidays, and overtime as necessary.• Comply with rules, regulations, policies, and procedures of the Department of Public Safety and Police Services.• Demonstrated ability to type 25 words per minute using a computer keyboard.• Ability to successfully pass a background investigation.• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.• Ability to obtain and annually maintain National Crime Information Center (NCIC) certification.Desirable Knowledge, Skills, and/or AbilitiesDemonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints.Work Environment and/or Physical DemandsREQUIRED PHYSICAL DEMANDS:Vision sufficient to read computer screens, maps, print outs, manuals, and other written materials and simultaneously observe multiple video monitors.Speech sufficient to speak in a clear and distinct manner, making oneself understood in person and over the telephone and radio.Hearing sufficient to hear conversations in person and over the telephone and radio.Dexterity to operate telephones (regular and cellular), portable radios, computers and computer peripherals, alarms, and other related communications and office equipment.Mobility sufficient to move around in a communications center environment; and endurance sufficient to work within a confined area and sit for long periods of time.WORK ENVIRONMENT:Work is conducted in the Communications Center of the Department of Public Safety and Police Services and involves working varying shifts, evenings, weekends, and holidays. Work involves receiving telephone calls from persons who are involved in emergency and non-emergency situations and who may be hysterical, frightened, or angry.The noise level in the work environment is usually moderate.Required Training and Other Conditions of EmploymentEvery employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.Required University Training:Employee Safety OverviewAnti-Harassment, Discrimination, Retaliation TrainingAnnual Data Security TrainingAnnual Title IX TrainingBackground Check:Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.Other Conditions of Employment:Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilitiesFull-Time Equivalent (FTE) % (1=100%)1.00FLSA StatusNon-ExemptAppointment Term12 monthsShiftShift VariesPay Rate/SalaryContractual. External candidates will receive the minimum amount ($17.51/hr)..Title of Position SupervisorDeputy Chief of PolicePosting TypeInternal & External PostingDependent on FundingFalseSpecial Instructions to Applicants (if applicable)UAW Posting 10/29/2024 - 11/4/2024External applicants are encouraged to apply, however internal UAW applicants are given first consideration if they apply during the internal UAW posting dates.Additional InformationTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.If you require any auxiliary aids, services, or accommodations during Michigan Tech's hiring process please notify the Human Resources office at 906-###-#### or [email protected] Education, Certifications, Licensures* (minimum requirements)Advertised: 29 Oct 2024 Eastern Daylight TimeApplications close: