Dispatcher - Stericycle : Job Details

Starting Rate of Pay - $20.84

1st shift - Monday through Friday

9am to 6pm with 1 hour lunch

Amazing Benefit and Culture!

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At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people's lives, communities, and our planet by protecting their health and well-being. Change your career. Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops * Provides highest level of customer service to all customers in line with Customer 1st objectives * Monitor, process, and escalate SFDC cases to supervisor * Assist walk-in customers * Assists drivers with problems/issues as issues arise (during the day or at the end of the route) * Reviews driver's paperwork and files paperwork * Review and updates routes, new customers based on daily communication, reroutes existing customers as required * Ensures that routes are balanced daily * Assists Trans Supervisor/Manager as needed/directed * Update SAP data / notes * Communicate performance standards and objectives * Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings * Always maintains a safe and compliant workplace * In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries * Perform other duties and responsibilities, as assigned