Dispatcher - University of Scranton : Job Details

Position Title Dispatcher Non-Discrimination Statement

The University is committed to providing an educational, residential, and working environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have the right to be free from harassment or discrimination based on race, color, creed, religion, ancestry, gender, sex, pregnancy and related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, ethnicity, family responsibilities, marital status, veteran or military status, citizenship status, or any other status protected by applicable law.

Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.

The University will promptly address reports of discrimination under the University Non-Discrimination and Anti-Harassment Policy (NDAH Policy) or the Sexual Harassment and Sexual Misconduct Policy (SHSM Policy), Anyone who has questions about the above referenced policies, or wishes to report a possible violation of one of the policies should contact:

Elizabeth M. Garcia

Title IX Coordinator

The Office of Equity and Diversity

Institute of Molecular Biology & Medicine, Suite 315

[email protected]

(570) ###-####

University Mission

The University is a Catholic and Jesuit University animated by the spiritual vision and the tradition of excellence characteristic of the Society of Jesus and those who share in its way of proceeding. All candidates must indicate how they would help communicate and support the Catholic and Jesuit identity and mission of the University. The University's mission statement and a description of the history and concepts of the Ignatian teaching philosophy may be found at

Department University Police Job Purpose

This position requires the candidate to take and process all calls for emergency services through the University emergency telephone system. The duties include interacting with the general public, providing general information, dispatching emergency calls to University Police, monitoring local emergency response providers such as police, fire, and emergency medical services, monitoring all fire and intrusion alarms and monitoring the video surveillance system.

Essential Duties

* Must be able to communicate effectively in writing on dispatch logs, police reports and other telecommunication/computer control devices

* Think and speak fluently, clearly and distinctly even while under stress

* Rapidly organize information into a concise and accurate message

* Possess a level of manual dexterity to rapidly and accurately operate switches, alarms, monitors or other telecommunication/computer devices

* Must be able to analyze a situation accurately then make or suggest an appropriate course of action during an emergency situation

* Hear and distinguish noises and accurately understand spoken language even when other noises are present

* Remain patient and calm when dealing with callers who are highly agitated, angry, intoxicated, emotionally upset or unable to effectively communicate the situation or needs

Additional Skills Required

* Successfully complete the 40 hour APCO Basic Telecommunicator Course and other training as necessary

* Pass any/all background investigations and medical screenings

* Learn and maintain a working knowledge of University policies and procedures as they pertain to the University and law enforcement

* Excellent written and verbal communication skills

* Must be computer literate

* Strong problem solving and critical thinking skills

* Must be able to support the University's commitment to fostering a diverse, equitable, and inclusive culture

* Must be able to respect, support and contribute to the University's Catholic and Jesuit mission

Minimum Education Requirements

High School diploma or equivalent is required

Preferred Education Minimum Job Experience Requirements

Prior emergency communications or security experience preferred

Preferred Qualifications Years of Experience University Classification Public Safety FLSA Classification Non-Exempt Schedule/Work Hours Second/Third shift; hours will be determine Full Time/Part Time Full-Time Annual Schedule 12

Posting Details

Posting Details

Special Instructions to Applicants Posting Number S0862P Open Date 08/09/2024 Close Date Open Until Filled Yes