Dispatcher - Cynet Systems : Job Details

Dispatcher

Cynet Systems

Job Location : Hauppauge,NY, USA

Posted on : 2024-11-16T08:40:01Z

Job Description :
Job Description: Pay Range: $16.21hr $21.21hr Responsibilities:
  • Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
  • Communicate with our Service Resource Center for all service calls.
  • Take ownership of service calls from creation of service requests through service completion, escalating issues to supervisors and technicians as needed.
  • Reassign work as needed, making judgments based on current workloads & priorities.
  • Regular contact of customers to communicate status changes.
  • Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
  • Validate and perform invoicing transactions for service calls in ACE daily.
  • Completed service calls to be invoiced within 48 hours.
  • Maintain confidentiality of customer and employer information at all times.
  • Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.
Requirements:
  • High School or equivalent 3 years experience in customer service/dispatching.
  • Proficient with computers, Windows applications (Oracle experience a plus).
  • Good organizational skills, attention to detail and excellent communication skills are required.
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