Dispatcher - WEBSTER ELECTRIC : Job Details

Job Description:

We are seeking a dedicated and compassionate Dispatcher to be the first point of contact for our customers at Webster Electric. This role is essential in ensuring smooth scheduling and coordination of service requests, while embodying our commitment to excellence and customer satisfaction. It is the hub for customer communication. The ideal candidate will have a strong desire to serve, an eagerness to learn, and a sensitivity to the needs of others. As the primary point of interaction with our customers, you will play a vital role in delivering outstanding service and helping maintain our reputation of exceeding customer expectations.

Key Responsibilities:

• Job scheduling: Schedule and dispatch electricians to customer sites, manage inquiries, and maintain clear, effective communication between customers and the Webster team.
• Customer Interaction: Communicate with customers via phone, email, and occasionally in-person, showing empathy, patience, and a genuine willingness to help.
• Problem Solving: Listen carefully to customer issues, especially regarding electrical problems, and work diligently to provide timely and effective solutions.
• Customer Follow-Up: Ensure all customer issues are resolved satisfactorily, conducting follow-ups to confirm service quality and satisfaction.
• Documentation: Maintain accurate records of all customer interactions, service requests, and follow-up actions in our scheduling system.
• Continuous Improvement: Provide feedback to the management team on ways to enhance service delivery and improve the customer experience.

Qualifications:

• Empathy & Charisma: Ability to connect with people, understand their concerns, and make them feel valued.
• Solution-Driven: Proactive approach to problem solving, focused on finding effective solutions for customers.
• Servant Leadership: A strong commitment to service, putting the needs of our customers first, and leading by example.
• Listening Skills: Exceptional listening skills to understand customer concerns accurately and ensure the highest quality of service.
• Communication Skills: Strong verbal and written communication skills with the ability to explain basic electrical issues in a way that's easy to understand.
• Computer Skills: Proficient with Windows based operating system and Office, with the ability to quickly learn and adapt to other software systems.
• Organizational Skills: Excellent time management and organizational abilities to handle multiple tasks effectively and efficiently.
• Experience: Previous experience in customer service or dispatch, preferably in a technical or electrical service environment. Familiarity with electrical systems and common maintenance needs is highly beneficial.
• If you are customer focused, detail oriented, and ready to contribute to a team dedicated to exceptional service we encourage you to apply. Join Webster Electric and be a key player in ensuring our providing our customers the solutions they seek through our exceptionally responsive service.