Job Location : Ashland,VA, USA
Overview
About Us:
* F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - Absolutely the Best
* A proud major player in the residential home services business for over 40 years
* Serving Northern Virginia, Southern and Central Maryland, Southern Delaware and DC with over 1,000 employees, from our Richmond, VA area office
Why Choose Us:
* Competitive compensation and benefits package
* Join a dedicated support team committed to your success
* Thrive in a dynamic and fast-paced work environment
* Be part of a reputable company with a legacy of excellence
* Opportunities for growth and advancement
What We Need:
F.H. Furr is seeking a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer service
Responsibilities:
* Efficiently schedule and dispatch field technicians for service calls and projects
* Prioritize service requests based on urgency and location
* Communicate effectively with customers to confirm appointments and provide updates
* Coordinate with the team to allocate resources for emergency calls
* Monitor field technicians' progress and adjust schedules as needed
* Maintain accurate records of service calls and technician activities
Qualifications:
* Proven experience in a dispatching or scheduling role
* Strong organizational and multitasking skills
* Excellent communication and customer service abilities
* Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus)
* Ability to work in a fast-paced, deadline-driven environment
* Detail-oriented and able to accurately record and relay information
* Meet all attendance and dependability requirements
Schedule:
* Full time
* Monday - Friday 4pm - 8pm
* Additional shift Saturday/Sunday 8am - 5pm
Benefits Offered:
* Medical, Dental, and Vision Insurance plans, with little to no out of pocket employee cost
* 401(K) Plan
* Company-paid Long-Term Disability and Life Insurance
* Short-term disability and voluntary life insurance options
* Generous PTO and Holiday Plan
* Monthly bonus opportunities
* Opportunities for professional development and advancement
Join our team and be a crucial part of delivering exceptional service to homeowners. Help us make homeowners' lives more comfortable and secure.
If you are a motivated and organized professional ready to take on a key role in our operation, apply today!
F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law
Posted Min Pay Rate
USD $17.00/Hr.
Posted Max Pay Rate
USD $20.00/Hr.