Dispatcher - Pridestaff : Job Details

Great job opportunity. A local Freight Broker company is in need of a Customer Service Dispatcher and PrideStaff is seeking to fill the position. This is a temporary position that could lead to a permanent position with opportunities for growth. Candidates must have previous experience as a freight broker to be considered.

• Pay $30.00-$35.00 Per Hour
• Shift/hours Monday - Friday, 8am-4:30pm

SUMMARY: To provide excellent customer service to carriers, customers, vendors and alike via telephone, email and in person. To assist in any and all areas as directed by management which includes but is not limited to: Answer all incoming phone calls assisting with questions pertaining to billing, dispatch, rate quotes, tracking, etc. Assist with Accounts Payable and Accounts Receivable which includes customer billing and carrier invoices. Process incoming mail and distribute accordingly. Process outgoing mail. Assist management when needed EDUCATION REQUIREMENTS/ WORK EXPERIENCE REQUIREMENTS High School diploma. Previous customer service and dispatch experience required. Knowledge of small business functions. DAILY JOB FUNCTIONS

• Listed below are key points of some of the daily job functions for this position (this is not the job in its entirety).
• Check emails
• Check voicemails
• Monitor emails throughout the day
• Answer incoming calls
• Log each call
• Obtain rate quotes via phone, email or website
• Work with carriers and customers on shipment movement
• Schedule pick ups
• Process fax requests
• Process carrier packets
• Request carrier insurance
• Process incoming invoices via Email/Fax
• Process incoming mail via postal service
• Scan documents
• Stamp outgoing mail
• Post loads to Load Boards (Internet Truckstop/ DAT)
• Submit carrier dispute charges
• Process damage/loss freight claims
• Process Reconsignments / Redeliveries
• Track pickups and shipments in transit
• Verify rates
• Request older invoices from carriers
• File processed invoices
• File incoming dispatch sheets
• Assist Atlanta office

Compensation / Pay Rate (Up to): $32.00 - $32.00 Per Hour