Dispatcher - United Capital Management : Job Details

**$2,000 Sign On Bonus** JOB STATUS: Full time (40 hours/week), 12 Months per Year, Non-Exempt RESPONSIBILITIES: Under the direction of the Scheduler, the Dispatcher receives and dispatches trip requests for a multi-county transportation program and maintains accurate data entry. Provides quality customer service with the public and with the drivers. EXAMPLES OF DUTIES: • Coordinate transportation requests with volunteer drivers and bus drivers. • Receive incoming calls and accurately enter all requests and return trips in computer system. • Confront situations tactfully as needed. • Log and maintain intake information on new clients. • Log trips from rider sheets. • Find drivers for each transportation request. • Accurately take and relay information to/from service providers, drivers, riders, etc. • Understand and follow MnDOT, Agency, and Program guidelines. • Act as liaison to other service providers in coordination of services. • Support and model United's Behavioral Competencies. EDUCATION AND EXPERIENCE: • High School Diploma or equivalent, plus one (1) to three (3) years' experience in related field. KNOWLEDGE, ABILITIES AND SKILLS: • Ability to relate in courteous and professional manner. • Ability to be assertive, tactful, and use good judgement. • Demonstrated effective written, oral, and interpersonal communication skills. • Ability to motivate people to understand the need for transportation services. • Ability to keep accurate records and enter client data and codes into computer. • Ability to manage time in face of conflicting priorities and high demand. • Organizational and time management skills. • Ability to work independently and cooperatively as part of a team. • Reliable, regular attendance. • Must have satisfactory completion of background check. • Ability to positively portray the Transportation Program and Agency. CLOSING DATE: As soon as possible. Open to the public until filled CONTACT: United Community Action Partnership, Inc. 320-###-#### [email protected] WEBSITE: www.unitedcapmn.org United Community Action Partnership, Inc. is an EOE/ADA/AA Employer.