Dispatcher - Service Legends : Job Details

Who We Are

Trust us, you've never worked at a place like Service Legends. To say we're just a home services company doesn't do us justice. We have a reputation for hiring great team members and giving them the tools, training, encouragement, and opportunities to become LEGENDARY.

What's it like to Work at Service Legends?

We're fun, quirky, ambitious, driven, and love a good dad joke. We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step. It's also an integral part of your job. That's why we aim to help you in every possible way to achieve your own personal career objectives and increase the depth and breadth of your experience. We want you to succeed so that you can help us go the extra mile for our clients.

Are You the Next Legend?

To ensure 100% Client Satisfaction by owning each client and ensuring they are served. The Dispatcher is responsible for assigning service calls to corresponding service team members to ensure the right technician is assigned to the right call. In addition, this position is required to make outbound calls for dispatch as well as occasional outbound calls to clients to schedule appointments. This role is responsible for recording accurate debriefs of all service calls completed.

Essential Job Functions

• Analyze scheduled calls on the dispatch board and assign them to the appropriate service technician based on skill & knowledge level.
• Receive incoming debrief calls from service technicians, ensuring proper and accurate recording of all work performed, suggested, and pending.
• Confirm service-related calls for the following day
• Manage and schedule holding for parts calls, ensuring nothing is backlogged more than 7 days.
• When directed, prepare and complete written client communications.
• Demonstrate accuracy and thoroughness in all aspects of position.
• Show ability to make timely decisions in the best interest of the customer and company.
• Provide back up to Customer Service Representatives and participate in on-call rotation.

Essential Job Requirements

• To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

• High School diploma or equivalent

• Must have excellent phone etiquette and can manage multiple telephone lines in a professional and positive manner.
• Must be able to effectively prioritize and organize daily job duties
• Must be able to accurately enter order information, including updating of customer accounts, telephone, and contact numbers.
• High attention to detail is required.
• Computer Skills: Must be proficient in Microsoft Excel and Microsoft Word
• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization. Must be able to read, write, speak, and comprehend English.
• Mathematical Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Physical Demands: Must be able to remain in a stationary position, over 80% of time. Constantly operates a computer, mobile phone, and other office equipment.

Preferred Qualifications:

• 1 year of administrative experience
• 1 year customer service experience
• Previous experience in a dispatch role

Compensation & Hours:

• Compensation: $18.00 - $25.00/hour
• Position Type: 7:30 a.m. - 4:30 p.m.
• Full Time
• Monday - Friday

The Goodies

As well as very competitive salaries, we offer you a comprehensive package of benefits that adds real value. When you are with us, you'll be rewarded in many ways, and not just through your salary. Our attractive package of benefits is designed to offer you reassurance, security, and lots of flexibility. Service Legends provided benefits for full-time team members include the following:

• Insurance: We have industry leading Medical, Vision, & Dental Insurance that you won't find at any other Home Service Company. We provide Life Insurance that is 100% paid by Service Legends with the ability to add on. We offer Short- & Long-Term Disability that is 100% paid by us!
• Time Off: We offer a generous time off package that includes up to 5 weeks of PTO, and we recognize 8 paid holidays.
• Wellness: Our employees are our #1 asset, and we want to make sure YOU are taken care of mentally, physically, and financially. We offer Employee Assistance Programs to all employees to help better themselves in their everyday life.
• Why We Are Better: We want you to grow personally and professionally, so we offer a 401k option with a 4% match, along with educational resources to grow you professionally. We love to promote from within, so there is unlimited growth potential within the company. We offer employee discounts on services we offer to use on your own home. Service Legends recognizes those that go above and beyond by offering bonuses, spiffs, and rewards.

Candidates must successfully pass a drug test, reference checks, and background check prior to being hired.

It is the policy of Service Legends, Inc. not to discriminate based on race, creed, color, sexual orientation, gender identity, national origin, sex, disability, religion, or age in its programs or employment practices.

We are an Equal Opportunity Employer; women and minorities are encouraged to apply.