Dispatcher - WillScot : Job Details

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovativeflexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!ABOUT THE JOB:The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in-house or vendor partners) is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have a direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management, and team planning. A successful Dispatcher will adhere to WS safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values of Collaboration, Empowerment, Excellence, and Innovation.WHAT YOU'LL BE DOING:Environment, Health & SafetyConducts business in compliance with all Environmental Health & Safety Policies.Conducts periodic safety meetings as well as updating safety documents and logs.Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.Ensures operating standards are conducted; supported by robust training and communication actions.Supervisory ResponsibilitiesProvides direct and indirect managerial oversight by assigning tasks, daily assignments, and other daily duties to include, as applicable:Drivers, Field Service Techs, Set Up Crews, Transportation Coordinators, Branch CoordinatorThis role will manage tasks, daily assignments, and other daily duties for temporary workers and contractors as appropriate.This role owns DOT compliance within an assigned territory.Fleet & Efficient Use of ResourcesSets daily/weekly/monthly priorities for the team.Schedules and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit margin.Schedules and assigns services and maintenance calls supporting customers on rent.Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan.Load levels volume with end-to-end customer communication.Creates and receives purchase orders for all transport vendors; arranges for permits, and sets up pilot cars and escorts where required for delivery, return, and relocation of unit.Coordinates employees, or vendors and contractors for timely completion of complex installation and removal.Monitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors.Ensures Drivers collect appropriate documentation and signatures related to delivery/pick-up of units.Ensures drivers document damages at retrieval and return.Monitors and documents DVIR and preventative maintenance files.Ensures all daily/weekly/monthly paperwork is completed, recorded, and filed.The ability to track drivers/vendors through digital applications for on-time excellence.Works to schedule deliveries/pick-ups outside of the current dispatch schedule as appropriate.Assists Drivers in change of schedule or route issues, when necessary.Communicates with customers to assist in scheduling daily/weekly/month activities.Confirms site readiness, delivery access, and permitting.Defines and maintains office/administrative procedures. Acts as local coordinator and/or point of contact for branch activities such as timekeeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties.May manage one or more Branch Administrative employees.Reviews Drivecam coaching opportunities and takes action as necessary.Conducts performance discussions and training.Other duties as assigned.EDUCATION AND QUALIFICATIONS:High school diploma, GED, or 3 years of applicable experience.2 years work experience.2 years experience managing one or more employees.OR 1 year of experience with WillScot.MS Office/Excel/Word/Outlook experience.Experience working directly with customers by phone and email.Strong customer service orientation, active listening, excellent oral/written communication.Ability to follow direction and meet deadlines in a fast-paced environment.Experience applying creativity to problem-solving.Build sustainable relationships and trust with vendors through open, proactive communication.Ability to effectively manage multiple, changing priorities in a fast-paced environment.Preferred Requirements:3 years logistic experience.Scheduling, route planning, and optimization.Familiarity with CRM system or other contact management platform.Salesforce experience.Familiarity with DOT compliance and vehicle telematics.Hours of Service regulations, Electronic Logging Devices, permitting, etc.Experience working with outside vendors, including pricing and schedule negotiations.Personal CharacteristicsLead by example through living our values:Dedicated to Health & Safety.Committed to Inclusion & Diversity.Driven to Excellence.Trustworthy & Reliable.Devoted to Our Customers.Community Focused.Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!#J-18808-Ljbffr