Dispatcher - Homeland LLC : Job Details

Job Summary

Our client in Nashville, TN, is seeking a Dispatcher to join their team! The Dispatcher will be key in coordinating service requests, managing communication between field crews and customers, and ensuring smooth information flow within the organization.

Available shifts: Friday, Saturday, Sunday, Monday (6 am - 4:30 pm, 10 am - 8:30 pm, 8 pm - 6:30 am).

Must be available for training Monday-Friday 6 am - 2:30 pm until fully trained.

Responsibilities

• Handle incoming calls and respond to service requests in both English and Spanish
• Efficiently dispatch service technicians to jobs, ensuring timely responses to customer needs
• Keep accurate records of service requests, dispatch activities, and technician status using the customer service management system
• Coordinate with field teams to provide updates on service requests and ensure the availability of necessary equipment and resources
• Communicate service schedules, delays, and other important information to customers in a clear and professional manner
• Assist with resolving customer inquiries and complaints by providing timely, effective solutions
• Monitor and track service vehicle locations and offer routing support to technicians as needed
• Work closely with other departments to ensure smooth communication and service delivery
• Conduct follow-up calls with customers to ensure their satisfaction with services
• Perform additional administrative duties as needed

Requirements

• High School Diploma or equivalent; additional education in a related field is a plus
• Previous experience in dispatching or customer service, ideally in the utilities or service industry
• Strong organizational skills and ability to multitask in a fast-paced environment
• Excellent verbal and written communication skills
• Proficient in computer systems and software; experience with dispatch or customer service management software is a plus
• Flexibility to work evenings and weekends, as needed
• Strong problem-solving skills with a customer-focused attitude

Summary

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EEO Notice

Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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