Dispatcher - HOCKERS HOME SERVICES : Job Details

OverviewLooking to TRADE up from a job to a career? Hockers is looking for an experienced Dispatcher.Pay: $18.00 - $24.00 hr plus bonuses Why join THIS team?

• Medical, Dental, Vision
• Disability & Term Life Insurance
• Matching 401k benefits
• On-going training & development, & growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

What you will do:

• Convert incoming customer calls into booked service appointments.
• Knowledgeably prioritize calls according to importance and urgency
• Respond to customer requests, resolving issues and promoting the brand.
• Schedule appointments with clients using the right tech/right call guidelines
• Data entry into the computer system to track calls and client information as necessary
• Receive emergency and non-emergency calls and record significant information as necessary
• Knowledgeably prioritize calls according to importance and urgency
• Monitor field technicians in order to effectively prioritize their schedules and use of time
• Schedule appointments with clients using the right tech/right call guidelines
• Data entry into the computer system to track calls and client information as necessary

What you bring:

• Previous customer service experience
• Strong attention to details
• Clear background check and drug screen