Dispatcher - Dattco : Job Details

Dispatcher

Department: Coach & Tour

Location: New Britain, CT

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DATTCO has a full-time opening for a Dispatcher in our Coach & Tour Division.

DATTCO was founded in 1924 and entered the motor coach charter business in 1964 with the New York World-s Fair. DATTCO is now New England-s largest private passenger transportation company. Our Coach & Tour Group operates 200vehicles and drives 6 million miles annually. Learn more about us at www.dattco.com.

DATTCO Offers:

• Family-oriented culture & team environment

• Promotion opportunities - we promote from within

• Medical & dental insurance

• Life insurance

• Flexible spending account

• 401k plan with company match

• Paid time off

• Employee referral bonuses.

Primary Responsibilities:

• Work with supervisors to ensure on-time departure of all vehicles

• Check-in drivers as they report to work including reviewing uniforms and providing work tickets

• Providing information regarding Coach & Tour Division operations to customers and other staff

• Utilizing GPS and dispatching software to monitor operations of routes for accuracy

• Working with drivers and other staff to address service issues/failures in a timely manner

• Review driver itineraries for accuracy and address driver questions/concerns promptly

Minimum Requirements:

• Open availability to work mornings, nights, weekends and holidays, as required.

• High school degree or equivalent

• Bus operations experience preferred

• Well-developed planning and organizational skills

• Ability to handle multiple tasks simultaneously in a fast-paced environment

• Detail oriented and customer focused

• Proactive mentality towards problem solving

• Strong phone and verbal communication skills along with active listening

• Adaptability to different personality types

• Ability to work with computer systems and follow specific business rules for data entry

• Proficient in Microsoft Office (primarily Word, Excel and Outlook)

• Ability to use internet or other tools to research trip and destination information

• Ability to adapt to changing requirements at a moment-s notice

• Must be able to work in a team environment

In compliance with Federal, State, and local employment laws, qualified applicants are considered for all positions without regard to veteran status or non-job related disability.

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