Dispatcher - COllabera : Job Details

Title: DispatcherLocation: Canonsburg, PA 15317 (Remote, but local to Canonsburg, PA for meetings and training)Duration: 12MonthsSchedule: 10 hour shift (Monday, Tuesday, Thursday and Friday)Payrange: $20 - 22.28/hr Position Summary:Provides support in a 24x7x365 days/year role that monitors, tracks, and escalates Tower lighting issues to ensure company compliance with FAA/FCC notification requirements.Job Functions:Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC.Open, track and close the filing of Notice to Airmen (NOTAM) reports with the FAA.Open, track, and close NOC trouble tickets with the regions.Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.Assist in the monitoring and control of headquarters building and site security.Interface with field personnel to verify repairs and testing of lighting alarm systems.Assist in resolution of NOC daily reports.Basic troubleshooting and configuration of tower monitoring and lighting systems.Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures.Provide first contact with land owners, outside vendors, police, fire and emergency service responders.Interface and assist with other NOC's and their technicians during QLI's, third party tower repairs and service outages.Education/CertificationsHigh school diploma or GEDPrior customer service and/or service dispatch experience in NOC environment.Other Skills/AbilitiesBasic telephone operation skillsExcellent customer service skillsProficiency in MS Office programsSkilled at completing tickets for maintenance purposeAbility to handle multiple simultaneous callsKnowledge of wireless communications a plusIf interested kindly share your resume at [email protected].