Dispatcher - Kaltec Heating & Cooling & Plumbing : Job Details

Benefits:

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Vision insurance

Job Summary

We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.

Responsibilities

Dispatch technicians to service calls and maintain technician schedules.

Prioritize calls according to customer and/or operational need.

Coordinate and maintain on call schedules for technicians and after hours procedures.

Schedule calls, enter service calls, and debrief with technicians.

Contact customers if there is a delay in there scheduled time.

Perform administrative duties to assist with the overall efficiency of the operation.

Perform other duties as assigned.

Qualifications

High school diploma/GED

Previous experience as a Dispatcher or in a similar position

Excellent typing and data entry skills

Understanding of best practices and procedures for emergency response situations

Strong verbal and written communication skills

Highly organized with the ability to multitask and prioritize projects

Ability to work well under pressure

Geographical knowledge of service area and/or map reading skills.

EEOC Compliance Employer

All qualified candidates are required to undergo a pre-employment drug screen, MVR and background check