Dispatcher - Reid Hospital & Health Care Services : Job Details

Find your WHY at Reid Health

The EMS Dispatcher receives incoming telephone calls regarding non-emergency ambulance transport; Enters data and maintains a log of call taking information; Coordinates ambulance transport between Reid Health, Reid Health EMS, and other transporting agencies; Prioritizes efficient and safe transport; Assists with Q/A and Q/I of EMS charts.

Let's Shine. Together.

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers' expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

Overview of Responsibilities

• Answer non-emergency calls and document important and appropriate information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Respond to queries related to products and deliveries.
• Use the radio, phone or computer to direct crews and other field units to the appropriate sites.
• Prioritize and organize calls according to urgency and efficiency.
• Supervise the route and status of field units to prioritize their daily schedule.
• Maintain and update call logs, call records and other important documentation.

Education/Experience

· High school diploma or equivalent qualification is required.

· Experience in a similar role preferred.

· Strong knowledge of emergency processes and procedures.

· Excellent communication and interpersonal skills.

· Proficient in MS Office with experience in data entry preferred.

· Ability to work well under pressure.

Schedule Details Varied Shift. 32 hours weekly.What We Offer

Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

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Other Information

EEO Statement: Reid Health is an Equal Opportunity Employer

No Search Firms:

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health.

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