Dispatcher (Office and Administrative Support) - Russell Tobin : Job Details

Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated

· Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements

· Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule

· Proactively distribute work orders for jobs daily

· Adhere to scheduling guidelines and work order priority to manage schedule

· Assist with the management and recording of non-productive technician time

· Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.

· Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.

· Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed