Dispatcher or Dispatcher Trainee - State Of virginia : Job Details

Title: Dispatcher or Dispatcher Trainee

Role Title: Emergency Coordinator I or Emergency Coordinator II

Hiring Range: Salary is Negotiable and Commensurate with Experience for Dispatchers. Dispatcher Trainees will start at $39,247.

Pay Band: 3 or 4

Agency: Department of State Police

Location: Salem, Virginia

Agency Website: vsp.virginia.gov

Recruitment Type: General Public - G

Job Duties

Experienced applicants (non-Trainees) currently not employed by the state who are hired into the Dispatcher position are eligible for a $5,000 sign-on bonus upon hire with signature of a 12-month agreement. Dispatcher Trainees and transferring state employees are eligible for a $5,000 retention bonus after 10 months of successful service with the signature of a 12-month agreement at 10 months.

Classified Applicants hired into this position who are already working in a Dispatcher function are not eligible for either a sign-on bonus upon hire or a retention bonus after 10 months.

* Candidates with prior dispatching training and experience may be hired as a Dispatcher (Emergency Coordinator II), and the salary offered will be commensurate with experience.

* Candidates with limited experience are hired as a Dispatcher Trainee (Emergency Coordinator I - pay-band 3, $39,247). After satisfactory completion of the Dispatcher Trainee Training Curriculum, employees will progress to a Dispatcher (Emergency Coordinator II - pay-band 4) and will receive a 10% salary increase.

* Experienced candidates who are not placed in a trainee status are not eligible for the 10% salary increase.

About the Position:

The Virginia State Police is seeking to hire a Dispatcher at the Division VI Headquarters in Salem, Virginia. The successful candidate will be aiding law enforcement personnel, emergency personnel, the public and the media. The work is performed within a specific geographical area by sending and receiving information and emergency assistance or service equipment in assisting law enforcement personnel and/or the public. May work rotating shifts and is considered essential personnel. This position operates a variety of equipment, maintains various logs, records of activities, and accesses information through several systems including Computer Aided Dispatch (CAD), Virginia Criminal Information Network (VCIN), National Crime Information Center (NCIC), National Law Enforcement Telecommunications System (NLETS) and other databases.

About the Agency:

We are seeking to expand our diverse team of change makers and innovators. As a member of the VSP family, you would make a difference by serving every city, county, town, resident, and visitor of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with VSP!

VSP embraces inclusion and diversity in our workforce and in the protection of all people. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become a best-in-class state government agency. We are firmly committed to our family-like culture and are seeking to expand our team.

Minimum Qualifications

* Must be willing to work rotating shifts, holidays, and weekends.

* Some knowledge of the assigned Division's geographical area including location of important buildings, landmarks, and waterways.

* Some knowledge of operating standard office equipment such as fax and copy machines.

* Skill in keyboarding to include Microsoft software applications for the purposes of data entry and typing in various databases and web-based programs.

* Skill in operating computers, using Microsoft Office software, data entry, problem solving and customer service skills.

* The ability to learn radio codes and operate communications equipment; to effectively communicate in English with the public and Department employees during difficult or stressful situations; to work in a high pressure, high volume environment; to use sound judgement and decision-making skills to evaluate situations and establish priorities while under stress; to solve problems within scope of responsibility, appropriately source complaint/compliment calls correctly, and direct callers to appropriate First Sergeant or Sergeant; to multitask using various resources including radio/telephone/messaging systems, mapping programs, and other sources; and to establish and maintain effective working relationships with law enforcement and all those contacted in the course of work.

* Graduation from high school or equivalent.

* Must be eligible to become Virginia Criminal Information Network (VCIN) certified, which requires either United States (U.S.) citizenship or having been a lawful permanent resident of the U.S. and eligible for naturalization.

* Successfully complete required training within four to six months from hire.

Additional Considerations

* Prior First Aid/CPR experience is preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.

Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at and must be received by 11:55 P. M. on December 20, 2024. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.

PageUp provides a confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Employment Unit of the Human Resources Division at [email protected].

The Department of State Police is an Equal Opportunity Employer. Our policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity or expression, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, parental status, political affiliation, or any other categories protected by applicable federal, state, or local laws.

REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST

(V)alor (S)ervice (P)ride

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-###-####.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.