Dispatcher, Penn Transit Services - The University of Pennsylvania : Job Details

University OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.Posted Job TitleDispatcher, Penn Transit ServicesJob Profile TitleDispatcherJob Description SummaryAs a member of Penn Transit Services, the Dispatcher is responsible for assisting in the daily coordination of a comprehensive transportation system, which provides safe evening and late-night transit for the University of Pennsylvania community within specific service boundaries.Job DescriptionJob Responsibilities

• Receive and dispatch requests for vehicular escorts during evening and late-night service hours.
• Coordinate the efforts of the vehicular Shuttle Service with other transit services provided in the Penn Transit Services network, through the dynamic allocation of resources including people and vehicles to meet the demand for the various services as required.
• Provide accurate information and courteous assistance to inquiries regarding Penn Transit Services and its regulations, policies and procedures.
• Maintain statistical data on the usage of services on a daily basis.
• Ensure that the daily data capture is filled out properly at the end of the last shift each night.
• Responsible for radio equipment, its proper use, care and secure storage in the central dispatch location at the end of each shift
• Other duties and responsibilities as assigned.

The initial shift for this position is Monday-Friday from 1:00 PM to 9:30 PM.Qualifications

• High School Grad/GE Degree and 0 to 1 year of experience or equivalent combination of education and experience is required.
• Possess a valid Class B Commercial Driver's License from state of residence (or obtain within 90 days of hire). Must have Passenger Endorsement and the Air Brake Restriction must be removed. Must also maintain and possess a valid US DOT Medical Examiners Certificate.
• Previous dispatching experience preferred.
• Experience with Word, Excel, and Dispatching software preferred.
• Strong customer service experience required.

About Penn TransitPenn Transportation and Parking Services, a department within the Division of Business Services delivers a wide selection of essential services to the Penn Community. The departments are dedicated to providing superior service that offers safe, convenient, sustainable, and accessible options to those who come to this world-renown institution to work, study, and visit. Penn Transit's integrated transportation system provides effective, efficient, and safe integrated transit on and around campus within specific service boundaries at no charge for those with a PennCard. Penn Transit Services operates a robust transportation network that accommodates over 100,000 passengers every year. For more information about Penn Transit Services visit: Penn Transportation & Parking (upenn.edu)Job Location - City, StatePhiladelphia, PennsylvaniaDepartment / SchoolBusiness ServicesPay Range$15.79 - $21.50 Hourly RateSalary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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