Dispatcher | Rochester, NY - Acrt : Job Details

Bermex, Inc.About The TeamAt Bermex, we put value on our customer relationships. We're always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.About the RoleThe Dispatcher reports to the Meter Services Supervisor at Bermex. This position play s a key role in sending daily utility jobs to field service techs via computer for residential and/or commercial accounts. This position requires a high degree of organization, excellent attention to detail, and exceptional communication skills.What You'll DoDispatch jobs to Field Service Techs:Sort and separate field service work orders and send to service techs in the fieldDispatch utility jobs to field service techs first thing in the mornings and periodically throughout the dayRoute work to Field Service Techs by dispatching work orders to a handheld deviseIntensely focus on multiple tasks throughout the dayProvide accurate documentation to management:Use good judgement and make sound decisions in accordance with policies and proceduresAssist with administrative duties as assignedOther duties as assigned.Salary Transparency: For those residing in NY, the pay for this role is at $18/hour.About YouMust haves:Education: None. Must be 18 years or olderExperience: 1 year of experience in industry-specific knowledge; must possess a valid driver's licenseNice to haves:Education: High School D iploma or GEDExperience: 2 or more years of experience in dispatchingYour Skills:Ability to multi-task, and work independently and as a teamExceptional flexibility in daily routines and route schedulingExcellent communication skills, comfortable interacting with management and customersAbility to interact with unhappy or negative customers in a professional mannerExcellent attention to detail and organization skillsGood working knowledge of computers and software systems is essential in sending, receiving, and reviewing ordersThis role would not be a good fit if you:Do not enjoy working independentlyAre not flexible and do not enjoy adapting to your current work schedule or routineDo not have adequate planning and time management skillsDrug/Alcohol Testing:Drug/alcohol testing is requiredDrug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric or metersDrug/alcohol testing required per Federal DOT regulations for employees working with gas metersBenefitsHealth and Safety:Group health plans including medical/prescription, dental, vision and a variety of other coverage optionsCompany paid group life insurance, accidental death & dismemberment insurance, short and long term disabilityFlexible Spending Accounts or an option for a Health Saving Account with company matchCompany paid Employee Assistance Program (EAP) for all employees and eligible family membersRetirement:Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no costRoth or Traditional 401(k) Retirement plan with company matchPTO Plans (a fter 90 completed days of service for full-time employees):Paid VacationPaid HolidaysPaid Wedding DayVeterans Day paid time off for our veteransPaid Sick Time (New York based positions ONLY)Perks/Allowances:Company vehicle (for all driver-based positions)Gas card for company vehicle (if applicable)Company provided cell phone or mobile allowance (if applicable)Boot allowance from approved vendorsDaily per diem for travel-based positionsWhere We WorkEmployees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)ACRT Services, Inc. is an EEO/AA Employer | M/F/Disabled/VetPlease visit our website to view the Equal Employment Opportunity Posters provided by OFCCP.Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly