Dispatcher Experience RequiredTake the next step in your career now, scroll down to read the full role description and make your application.Vert Environmental @ Fullerton is growing and in need of a Dispatcher - Sales and Customer Service Combo in Fullerton! The role is responsible for dispatching with sales who also directs technicians that conduct environmental surveys, inspections, and assessments at residential and commercial properties, take environmental samples in representative areas of concern, deliver samples to an environmental testing lab for testing, and complete other related duties to the job. Sound like you? Apply now!
Benefits Include:• Medical• Dental• Vision• Paid Vacation-Sick Time
Responsibilities:
Help with dispatching techs to locationsGive bids and quotes to customersCommunicate to all necessary parties involvedSupport the team managing all aspects and employees of the Field Service Technicians for their TerritoriesAttend weekly report meetings with the Company Vice PresidentYour responsibilities may include working outside normal business hours from time to timePrepare and implement Standard Operating Procedures (S.O.P.)Onboard and assist in training new field employees in the dispatch teamAccountable for weekly TrainingAssist in Performance Reviews by disseminating worksheets to all techs and scheduling each tech's performance reviewFlag resource issues to management as they ariseHandle and bring to resolution any complaints related to field technician performance or practices by working with the management teamAct as an emergency field services technician replacement in cases where a technician is unavailable to complete a jobManage the company's relationship with environmental testing laboratoriesAccountable for tech vehicles making sure they are clean, organized, fully equipped, and maintainedManage and maintain inventory on all fleet vehicles and field equipmentManage and maintain all inventory for field supplies and sampling mediaInventory, keep track and keep charged all backup and office-based Field Tech EquipmentPoint of contact for cell phone, laptop, or other equipment issues and/or challenges, as well as IT issuesCreate and save weekly field tech agendaCoordinate car accidents; collect documentation from car accidents, process car repairs, and insurance documentation, and reduce the amount of business disruption with coordination of a rental or shuffling of cars between techniciansWork with Field Operations Manager to develop and document Field Evaluations for the various testing we provideAttend weekly meetings with the Field Operations DepartmentQualifications:
Skills:Proficient in Microsoft Word, Excel, PowerPoint, and AdobeBecome proficient in company databases, project management systems, and third-party software applications in use by the companyStrong team and people skills are essential for this high-pressure positionThe ability to handle a constantly changing work environment and allocate resources accordingly is critical to the success of this positionStrong motivational and best-business-practice skills are essentialThe ability to represent the company in a professional manner to clients, environmental testing laboratories, and trade groups is essentialThe ability to act as a team player within the company management group is essentialQualifications:
An Associate's degree or equivalent is required; a Bachelor's degree is preferredPrevious experience within the environmental testing industry is preferredCurrent Cal OSHA/AHERA certification as a Certified Building Inspector, Certified Contract Supervisor, Certification as a Lead Sampling Technician, and Certification as a Site Surveillance Technician through the State of CaliforniaGood communicationDispatching experience requiredWorking Rights in the USALives within daily driving distance to the officeCompensation: $52,000 - $56,000 + benefits
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