Dispatcher - Transit - City of Kenosha (WI) : Job Details

Salary : $53,352.00 - $79,536.00 Annually Location : Kenosha, WI Job Type: Regular - Full Time Job Number: 082####### Department: Transit Opening Date: 08/22/2024 Closing Date: Continuous General Overview of Position Under general supervision of the Route Supervisor, coordinates the activities of City bus drivers/operators and related personnel and equipment in order to maintain an efficient and fully operational municipal bus system. Work is reviewed through observation and written reports for adherence to established policies and procedures. This position will remain open until the needs of the city have been met. Example of Duties & Responsibilities

• Prepares schedules and dispatches bus drivers/operators on designated routes.
• Maintains log of scheduled runs, number of vehicles, names of drivers and other pertinent information.
• Retrieve and count cash for bus and streetcar operations.
• Maintains payroll and fare records.
• Prepares daily mileage, time cards and transfer records and reports.
• Answers route information inquiries. Records movement and location of vehicles and road repair crews to inform the public regarding current schedules and routes.
• Receives and records telephone calls and radio reports regarding municipal bus operations.
• Reports all accidents, tie-ups, delays, fires, equipment breakdowns and other operating or maintenance difficulties.
• Dispatches extra vehicles and emergency crews to scene of accident or breakdown.
• Reports difficulties and dispatches orders to appropriate personnel, divisions or departments to restore service and schedules.
• Assists in the evaluation and design of bus routes and schedules.
• Assists in transit driving duties as needed.
• Performs other related duties as assigned.

NOTE: The duties listed above are intended as illustrations of the various types of work performed by persons in positions covered by this classification specification. This list is not all inclusive. The omission of a particular job duty does not mean that the duty is not one of the essential functions of the position. Management reserves the right to assign employees in this classification to duties not listed above, if the duties are fairly within the scope of responsibilities applicable to the level of work performed by employees in positions covered by this classification specification. This classification specification does not create an employment contract between the City and the employee and is subject to change by the City as the needs of the City and the department change over time. RequirementsEducation, Training and Experience Requirements:

• High school diploma, GED, or equivalent, supplemented by at least one (1) year of post high school education.
• Minimum of three (3) years work experience with progressively increasing responsibilities.
• Minimum of one (1) year recent work experience involving driving, dispatching and/or other closely related activity for a bus or other similar transportation system.
• Minimum of three (3) years recent work experience dealing directly with the general public (customer service).
• Must have keyboard skills and proficiency with a varied range of computer application programs.
• Must be able to type at a rate consistent with departmental needs.

Knowledge, Skill and Ability Requirements:

• Knowledge of bus systems, scheduling and operations.
• Ability to read maps (learn the City of Kenosha's geography).
• Ability to plan, assign and supervise the work of subordinates.
• Ability to schedule employees and equipment to insure a fully operational on schedule bus system.
• Ability to learn to speak clearly and learn radio telephone dispatching.
• Ability to think and react quickly in an emergency situation.
• Ability to work well with others.
• Ability to handle reasonably necessary stress.

Physical Requirements:

• Task involves the regular, and at times sustained, performance of heavier physical tasks such as working over rough or uneven surfaces, bending, stooping, working in confined spaces, and lifting or carrying moderately heavy (20 - 50 pound) items and occasionally very heavy (100 pounds or over) items.
• Task involves the complex operation of gasoline, electric, or diesel-powered machinery or shop equipment requiring the manipulation of multiple controls, fine adjustments or both; or the sustained operation, on a production basis, of such devices as offset presses with associated equipment.

Environmental Requirements:

• Task may require infrequent exposure to adverse environmental conditions.

Sensory Requirements:

• Task requires sound perception and discrimination.
• Task requires odor perception and discrimination.
• Task requires depth perception and discrimination.
• Task requires visual perception and discrimination.
• Task requires oral communications ability.

Other Requirements:

• Possession of a valid driver's license and a good driving record.
• Must obtain a commercial driver's instructional permit within five (5) days of being hired.
• Must obtain a commercial driver's license (with P and airbrake endorsements) within one (1) month of being hired. (Training provided by the city)
• May be required to provide a personal vehicle for use on the job.
• Appointment is contingent upon pre-employment DOT physical and drug testing.
• Incumbent will be required to participate in the City of Kenosha's random drug and alcohol testing program.

Method of Selection Selection of qualified applicants will be based upon a rating of their training, experience and work record. The selection process may include written and/or oral examinations. Appointment will be made in accordance with City policy and the Civil Service Ordinance and Rules and Regulations. The City reserves the right to evaluate only those applicants who best meet the needs of the City. Why the City of Kenosha? We offer a full benefit package, annual pay increases, generous paid time off and employee and community engagement opportunities for general full-time employees! The City of Kenosha is taking on many exciting projects in the areas of large scale developments and technological advancements to keep Kenosha the vibrant and growing community we loveJoin us! Most positions are included in a 17 step compensation plan. Most employees receive annual salary increases of 2.5% based on the current compensation plan. Additional across-the-board pay increases may occur annually. We offer health, dental, vision, a pension & more! We offer a high deductible health plan (HDHP) as of the first of the month following 30 days of employment. Employees who complete an annual health risk assessment enjoy access to the City's health & wellness clinic (family members too!) and premium-free health coverage. Employees and their families may utilize the City's onsite Health and Wellness Clinic & 24/7 Virtual Primary Care. There is no co-pay nor cost to employees and their families to access Virtual Primary Care. The onsite clinic may be accessed for a $0-$25 co-pay based on type of visit. Dental insurance is effective after the first of the month following 30 days of employment. There is no premium for this coverage. We participate in the This is a pension plan. We match the employee contribution amount monthly for general employees. The current contribution rate for general and teacher employees can be found Term group life insurance coverage is provided to employees who participate in the WRS through the The premium for Basic Plan coverage is paid by the City for active employees. Employees may elect to defer part of their income into a 457(b) retirement plan through , or the Employees enjoy numerous types of paid time off. Employees earn up to 12 days of sick leave per year. Sick leave can be carried over year after year & never expires during employment. Paid Vacation - available for use on January 1 each year! (pro-rated your first year of employment) Years of Service Days/Hours per Year Less than 1 year 12 days (96 hours) After 1-5 years 15 days (120 hours) After 6-10 years 17 days (136 hours) After 11-15 years 19 days (152 hours) After 16-20 years 21 days (160 hours) After 20 years 25 days (200 hours) Employees may carry over eighty (80) hours of unused vacation leave into the next calendar year. We observe 12 paid holidays & additional paid floating holidays! New Year's Day Independence Day (July 4th) Christmas Eve Day Martin Luther King, Jr. Day Labor Day Christmas Day Friday before Easter Thanksgiving Day New Year's Eve Day Memorial Day Day after Thanksgiving Juneteenth Employees receive at least two (2) paid floating holidays per year. Holiday observance schedule may vary by department. Additional benefit offerings include tuition reimbursement, professional development & training opportunities, health savings account (HSA), vision insurance, supplemental critical illness/hospitalization coverage, and more! *Benefit offerings are based on eligibility, reviewed annually and are subject to change. 01 Did you graduate from high school or GED equivalent supplemented by at least one (1) year of post high school education?

• Yes
• No

02 Do you have a minimum of three (3) years work experience with increasing responsibility?

• Yes
• No

03 Do you have a minimum of one (1) year recent work experience involving driving, dispatching and/or other closely related activity for a bus or similar transportation system?

• Yes
• No

04 Do you have a minimum of three (3) years recent work experience dealing directly with the general public (customer service)?

• Yes
• No

Required Question