Dispatcher - Transport Medicine System Status Controller - Bon Secours Mercy Health : Job Details

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.Primary Function/General Purpose of PositionWorking under the direction of the Communications Center Manager and Communications Center Supervisors, the Transport Medicine System Status Controller is responsible for receiving requests for ground and air ambulance services via telephone and radio, determining appropriate response, entering information in the Computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the call and ensure related billing documentation is completed accurately.Essential Job FunctionsReceives all incoming telephone inquiries and requests for assistance regarding patient transport in a timely, professional, and courteous mannerMaintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnelTriages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch SystemMaintains all required records and other documentation associated with patient transport and the operation of the Communication CenterEnsures all billing paperwork is completed accuratelyMaintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failuresActivates transport teams and accurately relays information concerning the location and condition of the patient, when possible. Initiates appropriate protocols regarding notification and determination of patient destinationMaintains knowledge of the Mercy Health Transport Medicine Emergency Response Plan. Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drillsDemonstrates a working knowledge of all policies, procedures and protocols for operation of Mercy Health – Transport Medicine program and regulated transport activities. Has a functional understanding of state and local EMS regulations, local EMS structure, and protocol and procedures in service areaDemonstrates critical thinking abilities when triaging patient transports and making decisions. Makes decisions in an independent and high stress environmentMaintains constant radio contact with transport teams and documents contact with teams consistent with the current policy and procedure for flight and ground tracking. Remains at dispatch station at all times when any helicopter is airborneThis document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.Licensing/CertificationBLS Basic Life Support - American Heart Association (required)Emergency Medical Dispatching (EMD) - Various (preferred at time of hire; required within 6 months of hire and maintained throughout employment)Ohio Paramedic - Ohio Emergency Medical Services (preferred)EducationHigh School Diploma or GED equivalent (required)Associates, Healthcare, Public Safety, or a related field (preferred)Work Experience1 year of experience in EMS, healthcare, public safety, or a related field (required)1 years of previous EMS or public safety dispatching experience (preferred)TrainingIncident Command System (ICS) 100 (required)Incident Command System (ICS) 200 (required)Incident Command System (ICS) 700 (required)LanguageNonePatient PopulationDemonstrates the knowledge and skills necessary to assign clinical personnel and transport resources appropriate to the age of the patients served on his or her assigned unit.Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​Neonates (0-4 weeks)Infant (1-12 months)Pediatrics (1-12 years)Adolescents (13-17 years)Adults (18-64 years)Geriatrics (65 years and older)Working ConditionsPeriods of high stress and fluctuating workloads may occur.Long-distance or air travel as needed- not to exceed 10% travel.General office environment.May have periods of constant interruptions.Required to car travel to off-site locations, occasionally in adverse weather conditions.SkillsType accurately 25-30 words per minuteAnalyzing data or informationUnderstand medical terminologyTransport schedulingBusiness writing skillsComputer SkillsAbility to understand and interpret laws and regulations.Basic Mathematical SkillsPublic relations skillsPhone / email etiquetteLanguage SkillsAttention to detailCritical thinkingTeamworkActive listeningSafety focusedEmotional intelligenceConflict managementAdaptabilityCollaborationTime managementLearner AttitudeMany of our opportunities reward* your hard work with:Comprehensive, affordable medical, dental and vision plansPrescription drug coverageFlexible spending accountsLife insurance w/AD&DEmployer contributions to retirement savings plan when eligiblePaid time offEducational AssistanceAnd much more*Benefits offerings vary according to employment statusAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]