Dispatcher - Transport Medicine System Status Controller - LACP Lima - Mercy Health : Job Details

BSMMHPUSR217340EXTERNALENUSEveryone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.*Primary Function/General Purpose of Position*Working under the direction of the Communications Center Manager and Communications Center Supervisors, the Transport Medicine System Status Controller is responsible for receiving requests for ground and air ambulance services via telephone and radio, determining appropriate response, entering information in the Computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the call and ensure related billing documentation is completed accurately.*Essential Job Functions** Receives all incoming telephone inquiries and requests for assistance regarding patient transport in a timely, professional, and courteous manner* Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel* Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System* Maintains all required records and other documentation associated with patient transport and the operation of the Communication Center* Ensures all billing paperwork is completed accurately* Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures* Activates transport teams and accurately relays information concerning the location and condition of the patient, when possible. Initiates appropriate protocols regarding notification and determination of patient destination* Maintains knowledge of the Mercy Health Transport Medicine Emergency Response Plan. Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills* Demonstrates a working knowledge of all policies, procedures and protocols for operation of Mercy Health – Transport Medicine program and regulated transport activities. Has a functional understanding of state and local EMS regulations, local EMS structure, and protocol and procedures in service area* Demonstrates critical thinking abilities when triaging patient transports and making decisions. Makes decisions in an independent and high stress environment* Maintains constant radio contact with transport teams and documents contact with teams consistent with the current policy and procedure for flight and ground tracking. Remains at dispatch station at all times when any helicopter is airborneThis document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.*Licensing/Certification*BLS Basic Life Support - American Heart Association (required)Emergency Medical Dispatching (EMD) - Various (preferred at time of hire; required within 6 months of hire and maintained throughout employment)Ohio Paramedic - Ohio Emergency Medical Services (preferred)*Education*High School Diploma or GED equivalent (required)Associates, Healthcare, Public Safety, or a related field (preferred)*Work Experience*1 year of experience in EMS, healthcare, public safety, or a related field (required)1 years of previous EMS or public safety dispatching experience (preferred)*Training*Incident Command System (ICS) 100 (required)Incident Command System (ICS) 200 (required)Incident Command System (ICS) 700 (required)*Language*None*Patient Population*Demonstrates the knowledge and skills necessary to assign clinical personnel and transport resources appropriate to the age of the patients served on his or her assigned unit.Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​Neonates (0-4 weeks)Infant (1-12 months)Pediatrics (1-12 years)Adolescents (13-17 years)Adults (18-64 years)Geriatrics (65 years and older)*Working Conditions*Periods of high stress and fluctuating workloads may occur.Long-distance or air travel as needed- not to exceed 10% travel.General office environment.May have periods of constant interruptions.Required to car travel to off-site locations, occasionally in adverse weather conditions.*Skills*Type accurately 25-30 words per minuteAnalyzing data or informationUnderstand medical terminologyTransport schedulingBusiness writing skillsComputer SkillsAbility to understand and interpret laws and regulations.Basic Mathematical SkillsPublic relations skillsPhone / email etiquetteLanguage SkillsAttention to detailCritical thinkingTeamworkActive listeningSafety focusedEmotional intelligenceConflict managementAdaptabilityCollaborationTime managementLearner Attitude *Shift: *Full-time afternoons/nightsMany of our opportunities reward* your hard work with:Comprehensive, affordable medical, dental and vision plansPrescription drug coverageFlexible spending accountsLife insurance w/AD&DEmployer contributions to retirement savings plan when eligiblePaid time offEducational AssistanceAnd much more*Benefits offerings vary according to employment statusAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]*Why Choose Mercy Health?*At Mercy Health, we're focused on bringing our core values to life every day through compassionate health care. From the moment you join Mercy Health, we're committed to growing, training and developing you for a fulfilling and mission-driven career because we're a health care community driven by the strength of our people.With the support of your colleagues, tools and technology, you can focus on preparing for your next step, instead of finding your next job. Learn more about us at [careers.mercy.com]( us?utm_source=experienced&utm_medium=cpc). *Life and Work Should Fit Together*We believe all employees, and their families, should have access to comprehensive care plans, tailored to support their needs. · Well-being Support: Access to mental health resources, condition management programs and clinical expertise· Education Assistance: Tuition support for critical clinical roles such as nursing, medical assisting, laboratory and more· Time Off: Enjoy at least three weeks of paid time off along with seven paid holidays· Family Support: Industry-leading eight weeks of Paid Parental Leave plus adoption assistance· Travel Nurse program: Choose to work in different units, facilities or even travel across our organization· Career conversations like regular performance check-ins, career discussions and role-specific training opportunities to help to identify your next step · Diversity, Equity & Inclusion (DE&I): Our employee resource groups provide leadership development, programs, support, and tools to enable recognition and growth · Optional benefits like legal, identity theft protection and critical illness insurance[Discover how Mercy Health is the place for you](