Disputes Product Lead - Insight Global : Job Details

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$75.00/hr - $100.00/hr

Disputes Product Lead for Apple Card who will drive the end-to-end product development lifecycle for new features and capabilities in the Disputes domain by using a data-driven approach. The role will involve working closely with Engineering, Operations, Legal & Compliance teams to develop solutions that improve customer experience and agent experience. We have a fast-paced result driven culture, and we are looking for individuals who are proactive and can work with a sense of urgency.

• Minimum 10 to 15 years of experience in Product Management, Risk Management or Engineering with credit cards in an agile product development environment.
• Possess strong domain knowledge of Credit Card Reg Z Disputes processes, and various other credit cards processes.
• In-depth knowledge of the MasterCard Chargeback process, and preferably should know have implementation experience in optimizing various chargeback related workflows.
• Strong communication skills to articulate and align requirements across a wide spectrum of stakeholders and developers.
• Proficient in Excel, PowerPoint, JIRA, Confluence, SQL.
• Bachelor's or master's degree (U.S. or equivalent).

Mid-Senior level

Contract

Finance

Banking