Distribution Center Manager - Phillips Pet Food & Supplies : Job Details

Position Summary:

Responsible for the distribution center operations including, but not limited to warehousing, transportation, facilities, and maintenance. The position assures the adequate and timely distribution of goods to attain maximum sales potential consistent with sound inventory practices and controls. Coordinates and closely aligns with Sales, Customer Care, Supply Chain, and Category Management to meet or exceed customer expectations and or requirements.

Essential Job Duties & Responsibilities:

• Responsible for modeling and managing the Company's core values
• Ensures that operations under his\her control meet or exceed established operating standards, processes, procedures, practices, and methods including but not limited to Operations, Sanitation, Risk, Asset Control, Inventory Control, and all others that may apply by the Company's strategic direction
• Reviews recommends, develops, and implements changes in Distribution operations, processes, and systems as directed
• Evaluates Distribution Center operations, performance, and results and recommends corrective measures
• Responsible for the hiring, training, development, and performance management of personnel following established Company and governmental policies, procedures, and practices
• Responsible for the hiring, termination, management, training, and development of personnel according to established Company and governmental policies, procedures and practices
• Oversees compliance with employee training, retention, and hiring programs in accordance with established Company programs and policies
• Ensures the “open door/open floor” policy as well as the zero-tolerance policies are strictly enforced and encouraged.
• Ensures all associates are trained in compliance with all company Safety policies and practices. Identifies and eliminates hazards.
• Responsible for the Distribution Center's P & L's under the position jurisdiction including but not limited to expense and capital budgeting, planning, forecasting, cost controls, revenue and productivity objectives, and operational execution
• Responsible for maintaining strict compliance to Corporate sanitation, risk, and asset management programs including but not limited to audit expectations, safety, training, onboarding, facility and inventory security, and the proper utilization of material handling and transportation-related equipment
• May be required to lead cross-functional project teams to transform distribution sites and or implement new systems, methods, or processes
• Responsible for the development and execution of operational planning to include but not limited to productivity, staffing, capacity, maintenance, etc.
• Recommends physical improvements, equipment purchases, and capital expenditures
• Coordinates with the Regional Director regarding distribution space and equipment utilization, facility layout, capacity, and staff planning
• Ensures compliance with Company and government regulatory rules and policies including but not limited to OSHA, environmental, food safety, DOT, transportation authorities, etc.
• Coordinates and executes employee training, retention, and hiring programs by established Company programs and policies
• Participates in and coordinates operational management development programs
• Handles all other duties as assigned

Key Competencies:

• Ethics and Values: Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he\she preaches
• Drive for Results: Persistence, and consistency, push the organization for results that exceed expectations. Is constantly and consistently one of the top performers, bottom-line oriented
• Approachability: Is easy to approach and talk to: spends the extra effort to put others at ease, can be warm and gracious; is sensitive to and patient with interpersonal anxieties of others, builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it
• Directing Others: Establishes clear direction, stretches organization, planning & organization; is a clear communicator
• Motivating Others: Creates a climate for the organization to succeed, empowers, visible, energetic, breaks down walls; Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of the person; pushes tasks and decisions down, empowers others, invites input from each person and shares ownership and visibility; makes each feel their work is important, is someone people like working for and with
• Conflict Management: Steps up in conflict, tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise
• Managing and Measuring Work: Assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors progress and results' designs feedback loops into work
• Managing Diversity: Manages all kinds and classes of people equitably, hires variety and diversity about class; supports equal and fair treatment and opportunity for all
• Organizing: Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner
• Planning: Accurately scopes out length and difficulty of tasks and projects; set objectives and goals; breaks down work into the process steps; develops schedules and task\people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results
• Customer Focus: Is dedicated to meeting the expectations and requirements of the internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect

Position Requirements:

• A Bachelor's degree from an accredited college or university or a combination of education and related experience required
• Minimum 5-7 years of operations or supply chain leadership experience required
• Successful experience utilizing excellent communication and collaboration skills. Ability to communicate with tact, diplomacy, influence, and authority when appropriate.
• P&L responsibilities
• Proven ability to develop and present information professionally to internal and external management and stakeholders.
• Proven ability to motivate, develop and lead employees at all levels, and direct reports.
• Must have proven experience developing & utilizing strong customer service skills.
• Familiarity with DOT regulations.
• Proven ability to manage multiple projects and meet specific goals and deadlines.
• Successful experience engaging with all levels in the organization and leading change successfully to ensure associates remain committed to Phillips and union-free
• Proven ability to develop and present information professionally to internal and external management and stakeholders.
• Proven success using MS Office platforms including Outlook, Excel, Word & PowerPoint to communicate clearly and transparently with all levels in the organization
• Valid driver's license
• 10% + travel may be required