District Operations Manager - Dent Wizard : Job Details

For a quick application text APPLY to 82174 About Dent WizardDent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.As a District Operations Manager your essential job functions include:Leadership / Strategic Initiatives (50%)Create a positive and productive working environment consistent with Dent Wizard's core valuesCommunicate Dent Wizard's vision and execute on company strategyWith the Senior Director of Operations, build and execute a District business strategy, focused on the Dealer/Rental businessDeliver Dealer/Rental operating performance for the District at or above budget in terms of Revenue, EBITDA, LSR, Customer Expansion, Customer Retention, Employee Engagement and Retention, Service Expansion and WTDPartner with enabling functions to drive operational efficiencies, standard operating procedures, and cost reductionsDrive a culture of coaching through on the job engagement and informal and formal training to support field operations effectiveness and the consistent development of peopleHire, develop and motivate a team of high performing Operations leadersManage and monitor maintenance on capital equipment, e.g. paint booths, compressors, etc.Support Area Ops Managers and Fixed Ops Managers to identify opportunities to streamline and simplify processes, as well as optimize day-to-day operationsEnsure Company resources are deployed profitably by evaluating and recommending investment decisions regarding headcount, coverage patterns, equipment, etc.Maintain operations to meet Company provided guidelines regarding safety and compliance with Local, State, and Federal ordinances, including OHSA and EPALead field town hall communicationsCustomer Engagement (20%)Partner with Sales to lead Team Sell drive revenue (including WTD), customer retention and five-star serviceDevelop strong relationships with key customers and deliver five-star customer service to create additional opportunitiesCoordinate with sales to support team in cross-sell and customer relationship managementCoordinate site launch initiatives with ops support, AOM/FOMs and customerDeliver targeted price increase, in partnership with sales based on customer segmentationExpediently address customer, operational, and performance concernsParticipate in and support strategic initiatives, such as WTD/FLF+, 3 & 10, etc. in the DistrictParticipate in QBRs for customers within the DistrictIdentify and implement value-added customer solutionsStaffing (10%)Execute on the plan for staffing decisions to balance gross margin vs. new business capacityDetermine talent selection and hiring for specified rolesEnsure leaders hire and onboard team members effectivelyEnsure leaders effectively manage team performanceManage the process to drive AOM/FOM/Tech productivity and utilizationAdministration (20%)Troubleshoot most critical operational issuesEnsure sites meet compliance standards (environmental, safety, and health)Lead the Goal Setting & Review (GS&R) process for the teamLead monthly financial review and develop and implement plans to deliver annual operating budgetsParticipate in the Q Process and drive Vital Few initiatives and MITsSupport and adhere to DW's policies and procedures on ethics standards and commitmentsProvide timely feedback to Sr Ops Director regarding market conditions, competitive pressures, and the engagement of staff at all levelsPartner with enabling functions to manage DW assets within company guidelines and standardsOther Duties as AssignedCompetencies RequiredLead and coach managersResults OrientationSystems Thinking / Process ImprovementProject ManagementAgilityInitiativeInfluenceCustomer FocusApply KnowledgeAttract, Develop and Manage PerformanceConceptual ThinkingPosition RequirementsMinimum of 3 years leadership experience required.5 years proven operations experience in a similar type of environment.Auto and reconditioning industry experience preferred.Physical Job RequirementsContinuous viewing from and inputting data to a computer screen.Travel as necessary (up to 50%).Drug PolicyAll applicants being considered for employment must pass a pre-employment drug screening and background check.The compensation offered for this position will depend on qualifications, experience, and geographic location.The starting compensation is expected to be: $93,500.00 - $115,000.00We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet .EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs.#J-18808-Ljbffr