Document Specialist - Cynet Systems : Job Details

Document Specialist

Cynet Systems

Job Location : Indianapolis,IN, USA

Posted on : 2024-11-14T20:38:40Z

Job Description :
Job Description: Responsibilities:
  • Creates technical and sales instructor-led training content job aids, technical guides, and other training materials.
  • Interface with content originators, stakeholders, and approvers to ensure cross-functional team alignment on training documentation.
  • Monitor systems to ensure documents and workflows are approved in a timely manner.
  • Effectively communicate and train to process improvement opportunities and technical content management system updates in Training and Development approval areas.
  • Revises technical and sales training materials and content to include adherence to brand standards and necessary modifications found in periodic review cycles.
  • Duties are varied based on the content needed and may involve technical research and will involve document design/layout expertise.
  • Requires regular communication and stakeholder management along with project management partnerships.
  • Participates in special training development projects tied to product launches by working with technical global materials.
  • Liaise between subject matter experts, project managers and the print shop to ensure material print specifications, proofs and end products are available for weekly customer/sales/service training classes.
  • Conduct regular audit of print material supply list.
  • Works with initiators to rewrite, clarify or reconstruct training documents throughout the review cycle.
  • Writes and edits technical or sales training related publications including training guides, quick reference material, operator notebooks, and training checklist along with other related documents.
  • Integrates various sources of information into a uniform style and language for regulatory compliance and brand standards.
  • Assists in developing documentation for instructional, descriptive, reference and/or informational purposes.
  • Responsible for coordination of the review, approval and revision process in a Document Management System and ensuring necessary reviewers sign-off on material.
  • Facilitates the periodic review of all material to ensure accuracy and compliance determining if content should remain as is, need modifications or be retired.
  • Maintains content library and ensures materials are available for printing or can be accessed digitally through appropriate channels.
  • Works independently within guidelines and policies, and receives minimal guidance.
  • Collaborates effectively with Training and Development Project Managers, Trainer/Designers, leadership and subject matter experts to create, revise, and maintain technical training content using instructional Design software to be a resource for colleagues with less experience and provides functional guidance.
Knowledge/Skills:
  • BS/BA in a technical/scientific field, technical writing.
  • Demonstrated experience with creating and modifying content in Adobe Creative Cloud (ie InDesign, Adobe Acrobat Pro, Photoshop), Canva, PowerPoint.
  • Excellent communication and organization skills.
  • Demonstrated experience interfacing with multiple parties and managing differences in feedback on material to achieve final product.
  • Familiarity with adherence to brand standards, creating instructor-led training modules, job aids, online tutorials, and other training materials.
  • Understanding of quality system regulations and ISO standards.
  • Strong stakeholder management skills.
  • Meeting facilitation skills for document consultations and project debriefs.
  • Demonstrated ability to handle multiple projects and timelines at one time.
Preferred:
  • Knowledge of adult learning theory, training practices, principles and methods.
  • Understanding of quality system regulations and ISO standards.
  • Previous experience with Veeva Vault or other Content Management System.
  • Previous copy editing and document design/layout experience.
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