Donation Dispatch Associate - Clarity Recruiting : Job Details

One of our top non-profit clients is looking for a new Donation Dispatch Associate:

The Donation Dispatch Associate is part of the Call Center and is responsible for fielding donation inquiries and scheduling pick-ups.

Essential Job Functions:

• Convert leads into donations using a photo lead handling process.
• Meet standards for response time for all types of donor inquiries.
• Meet all quotas on live call and leads handling assigned by Call Center
• Use truck schedule and departmental guidelines provided by Call Center Manager, schedule donations
• Provide excellent customer service while working closely with donors informing them of our pick-up guidelines.
• Learn necessary skills needed to cover all areas of the Call Center:

Job Requirements:

• Education · High School Diploma, GED some college preferred

Qualifications/Requirements

• Basic computer skills in Microsoft and Excel required
• Excellent internal and external customer service
• Effective oral and written communication skills necessary to communicate with all levels of internal and external team members
• Frequently required to stand, walk, kneel, and bend for long periods of time
• Frequently required to lift a minimum of 40 pounds.
• Frequently communicates (exchanges information, converse with, express oneself) with subordinates, vendors, supervisors, and community at large
• Excellent verbal and written communications skills, articulations and instruction of policy and procedure.
• Occasionally required to traverse public transportation to attend meetings and/or participate in presentations and training seminars