DONATION TEAM MEMBER - Goodwill : Job Details

** Donation Team Member**

**Job Category****:** Level 3 **Requisition Number****:** DONAT04253 Showing 1 location **Job Details**

**Description**

Provides friendly, fast, accurate and safe customer service. As the main point of contact for someone donatingitems to Goodwill, outstanding customer service and the ability to move quickly is required. Follows guidelines to accept, receive and sort donations received from the public. Assist with material handling by moving full and empty containers/gaylords using pallet jacks. Assists with the maintenance of a clean and organized work environment to ensure safe working area for co-workers and donors. May be required to work as a processor at times.

**QUALIFICATIONS:**

**Education and/or Experience:** High school diploma/GED or equivalent combination of education and experience. Prior customer service experience preferred.

**Screenings:** A background screening will be completed as a condition of employment.

**SKILLS**

**Safety and Security:** Observes safety and security procedures including the appropriate use of PPE and safe lifting; reports potentially unsafe conditions; uses equipment and materials properly.

**Customer Service:** Responds promptly to customer needs; responds to requests for service and assistance.

**Teamwork:** Gives and welcomes feedback; contributes to building a positive team spirit; supports the mission of the Goodwill; ability to maintain self-control and deal effectively with customers, co-workers and management.

**Computer Skills:** Basic computer use knowledge.

**Mathematical:** Simple math skills (counting, basic addition and subtraction) with reasonable accommodations.

**Communication:** Ability to read documents such as safety rules and procedure manuals; responds well to questions; participates in meetings; treats others with respect and consideration regardless of their status or position.

**Reasoning Ability:** Includes appropriate people in decision-making processes; makes timely decisions; uses time efficiently; adapts to changes in the work environment; takes responsibility for own actions.

**Development:** Strives to continuously build knowledge and skills; volunteers readily; seeks increased responsibilities; asks for and offers help when needed.

**PHYSICAL AND WORK ENVIROMENT REQUIREMENTS**

The physical/environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is:

- Must be able to withstand prolonged considerable physical exertion including standing, bending, lifting and stretching up to 8 hours per day.

- Must be able to perform repetitive hand and wrist motions for more than 75% of the shift.

- Must be able to handle, feel and occasionally smell objects to determine quality and condition.

- Must be able to talk and hear well enough to successfully communicate with customers and co-workers.

- Must have vision corrected to within normal limits and be able to correctly identify colors.

- May occasionally be required to sit, climb or balance, stoop, kneel, crouch, or crawl.

- Must be able to lift and/or move objects up to 25 pounds regularly and 50 pounds frequently. Will need to team lift 100 pounds and push/pull up to 100 pounds numerous times throughout the shift. Must be able to lift textiles on hangers up to 5 pounds at or above head level for occasionally.

- Must be able to operate a pallet jack.

- Must be able to work in wet/humid and hot environments both inside and outside.

- Occasionally will be exposed to aggressive customers.

- Frequent exposure to cleaning chemicals.

- Frequent exposure to unfit donated goods and materials.

- Frequent exposure to moving mechanical parts.

- Ability to work in an environment with a moderate noise level.

- Must be able to work a varied schedule on short notice, including days, nights and weekend and holidays.

- Must be able to function in a hectic work environment.

**Skills**

**Preferred**

**Teamwork** *Novice* **Physical Demands** *Novice* **Dependability** *Novice* **Customer Service** *Novice* **Attention to Detail** *Novice* **Education**

**Experience**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)