Door Attendant PM Shifts/ Flexible Days - HEI Hotels & Resorts : Job Details

Door Attendant PM Shifts/ Flexible Days

Job Locations: US-DC-Washington

Requisition ID: 2024-50935

Category: Front Desk / Guest Services

Position Type: Regular Full-Time

FLSA Status: Non-Exempt

Location Name: The Madison Hotel

Min: USD $18.00/Yr.

Max: USD $18.00/Yr.

Discretionary Performance Bonus Eligible: No

Tipped / Service Charge Eligible: No

About Us

This 356-room colonial inspired yet contemporary hotel draws visitors, families, and locals alike for meals and meetings. Our guests take sanctuary from the hustle and bustle of the city in the sophisticated guestrooms and select suites with extra space to spread out and all the comforts of home.

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.

Responsibilities

• Show guests to room assisting with their luggage.
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
• Check luggage for hotel guests both for day and overnight.
• Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
• Open doors and greet guests in a friendly and courteous manner.
• Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
• Post the daily events board and entertainment board in the lobby.
• Maintain an open communication line through all shifts by proper use of intershift log.
• Deliver messages and valet to guest rooms.
• Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
• May perform the duties of a valet as required.
• Assist front desk with key inventory twice weekly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Hotel experience preferred.
• Must be able to work flexible shifts AM and PM shifts including weekends and holidays.
• Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.
• Ability to drive vans, limousines and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.
• Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.
• Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer.

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.#J-18808-LjbffrRemote working/work at home options are available for this role.