Doorperson - TPG Hotels Resorts and Marinas : Job Details

POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. The Doorperson greets and assists guests in a warm and professional manner and is often the first point of contact the guest has with the hotel. They direct guests to the lobby area, offer luggage assistance, direct guests where to park, provide local information, run errands and deliver items in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Promptly report emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.•Greet and open doors for guests in a friendly and courteous manner. •By hand or use of baggage carts, transfer luggage and packages to and from rooms, vehicles and/or loading areas. •Issue claim checks when requested to store guest luggage/items. Return guest luggage/items upon receipt of claim checks. •Answer guest inquiries about hotel services and in-house events, etc. Provide guests information about local features such as shopping, dining, nightlife, and recreational destinations. •Maintain and clean the front entrance doors, ground floor lobby; standing ready to assist guests. Clean and maintain baggage carts.•Deliver messages and valet to guest rooms.•Ensure the grounds in front of the hotel are kept litter-free at all times. •Monitor the parking lot and assist with guests entering/exiting the parking lot as needed•On time and at work when scheduled, and in proper uniform.•Report all tips in compliance with company policy and IRS regulations.•Attend Department meetings as scheduled. •Consistent professional and positive attitude and actions when communicating with guests and associates.•Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.•Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.•Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.•Any other tasks / duties as requested by management.QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. Education and Experience: High school education or related experience. Familiarity with hospitality industry practices preferred. Skills and Abilities:Ability to understand and provide friendly guest service. Knowledge of hotel and the city. Ability to understand and provide friendly and proper guest service. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Attention to details with good organizational and efficient time management skills.Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.Working Conditions & Physical Effort:Physical work is a primary part of job and it is performed inside and outside. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks that requires following basic safety precautions and use of applicable protective equipment. The physical requirements include extended walking, standing, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 100 pounds. While performing job duties, the associate is required to listen, speak and write. The job requires close vision with or without corrective lenses. This position is required to operate a motor vehicle.Associate Acknowledgement:I have received and reviewed a copy of the Bell person job description and understand the requirements and responsibilities of this position:Signature: Date: