Drayage Operations Representative - OTR Transportation, LLC : Job Details

Drayage Operations Representative:

Company:

OTR Transportation sets itself apart as more than just a logistics company; we're a dedicated team committed to providing customized over-the-road shipping solutions, with a special focus on temperature-controlled and time sensitive freight. Our expertise allows clients to concentrate on their core business, while we ensure their shipping needs are met with precision, particularly in managing sensitive and temperature-specific cargo.

Our strength lies in our skilled professionals, who bring innovation and excellence to every aspect of our services. This dedication makes us a trusted partner in the logistics industry, adept at meeting the unique challenges of temperature-controlled transportation. We help our clients achieve their objectives by delivering flexible, reliable, and specialized shipping solutions.

The Role:

As a Drayage Operations Representative you will communicate shipment updates proactively and accurately ensuring a customer-centric approach. Analyze customer inquiries and provide quality and timely insights and updates to your customers. Proactively identify opportunities to improve operational efficiency. Work seamless across all departments of the company including but not limited to: Account Management, Accounting, Track and Trace, and Business Development.

What You'll do:

• Build and develop relationships with existing customers to ensure continued partnership.
• Analyze customer inquiries and provide quality and timely insights and updates to your customers.
• Proactively identify opportunities to improve operational efficiency.
• Respond to customers with a sense of urgency to provide an excellent customer experience.
• Leverage OTR's technology platform, to generate reports, analyze load data and exceed customer expectations.
• Communicate shipment updates proactively and accurately ensuring a customer centric approach.
• Network internally with Account Management, Operations, and Capacity teams.
• Display attention to detail, accuracy, and problem solving.
• Exhibit demonstrated negotiation, collaboration, and influencing skills.

Experience/Qualifications

• One year experience in drayage operations or a related logistics field, with a solid understanding of drayage processes and requirements.
• A bachelor's degree is highly preferred.
• An interest in proving industry leading customer service
• Ability to Thrive under deadlines, drive results, multi-task, and work with a sense of urgency.
• A willingness to thrive in a high-energy setting, working in an office environment and engaging with clients over the phone, alongside a team of peers.
• Demonstrated skills in building relationships and establishing rapport with colleagues, leaders, and clients.
• Capable of working independently as well as collaboratively across the company
• Driven, enthusiastic, resilient, agile and highly motivated.

Benefits at OTR

• Complete benefits package including Medical, Dental, Vision and Paid Time Off
• 401(k) with matching
• Office conveniently located in the Loop, offering easy access to local amenities and public transportation.
• Access to the gym in the office building, covered by OTR as a wellness benefit
• Parking available for a convenient and secure daily commute
• Being a part of an exciting, growing team