Driver and Vehicle Investigator (I2) - State of Washington : Job Details

We are dedicated to growing a culture of belonging through our values:Respect | Trust | Diversity | Inclusion | EquityAt the Department of Licensing (DOL) we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees aretrusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.Our Programs and Services Division (PSD) is recruiting for a fact-finding Investigator for their Driver and Vehicle Investigation team!As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.Are you enthusiastic about researching and gathering evidence? If so, keep reading!As an Investigator, you will be an essential member of a dedicated team focused on enhancing public safety related to the issuance of Washington driver licenses, identification cards, and federally compliant enhanced border crossing documents. Your responsibilities will include independently conducting, analyzing, and resolving complex investigations related to licensing fraud while ensuring that administrative actions are fair and appropriate. You will utilize your research expertise to perform comprehensive investigations into vehicle title fraud, which may involve efforts to recoup taxes and fees. Additionally, you will evaluate requests from law enforcement agencies for the disclosure of images and records, ensuring adherence to qualifying criteria. Furthermore, you will play a key role in identifying fraud mitigation strategies within existing systems and processes.Some of what you will do:* Independently conduct complex investigations of licensing fraud cases.* Write investigation reports to ensure thoroughness, accuracy, clarity, and adherence to established policies and procedures.* Analyze evidence and review investigation reports submitted by peer investigators.* Respond to law enforcement and other governmental agencies requests for information in accordance with DPPA 18 USC 2721, RCW 46.20.118, and RCW 43.17 .425.* Provide assistance to partners and customers regarding explanation or interpretation of agency programs, policies, procedures, Washington Administrative Code (WAC), Revised Code of Washington (RCW), and management decisions.What you will bring:* Two (2) years of investigative experience in a state or governmental agency, criminal justice agency, armed forces investigative agency, private organization, or investigating personal backgrounds, unfair or deceptive business practices, or other directly related areas to include:* Researching records and developing case files.* Gathering, preserving, and presenting documentary evidence.* Obtaining statements of fact, depositions, or confessions.* Establishing proof of facts and evidence sufficient to be used in a court or administrative hearing.* Writing clear and concise investigative reports.* Two (2) years of experience:* Researching, analyzing, interpreting, and explaining Code of Federal Regulations (CFR), RCWs, WACs, state and federal laws, rules, regulations, statutes, and policies, and applying relevant work experience to customers, clients, or stakeholders.* Using Microsoft Office software including Word, Excel, PowerPoint, Outlook; computer programs and applicationsTwo (2) years of college-level course work with emphasis in law or one of the criminal justice disciplines or directly allied field, may be substituted for one year of investigative experience.What may help set you apart:* Knowledge and understanding of the Driver and Vehicle Investigations (DVI) program laws, rules, policies and procedures.* Experience with agency specific systems and computer software such as DRIVES and OMNIXX/ACCESS/NLETs.* Experience analyzing and making recommendations on policies, procedures, laws, rules, or other written documentation related to business operations.* Knowledge and understanding of Credential Issuance, Vehicle / Vessel titling laws, rules, and Driver Licensing and Vehicle / Vessel Operations program rules, policies, and procedures.Additional Conditions of employment:* In-office presence is required for the first three (3) to four (4) weeks of initial training and onboarding, followed by one (1) day per week at the Highways and Licensing Building (HLB) in Olympia.* Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.* Must prove US citizenship and pass fingerprint based federal background check to include a malfeasance check on employee for the past five (5) years.* In addition, an acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment. Fingerprints will be used to check the criminal history records of the FBI. You will have the capability to review and challenge any record through the FBI.DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodation.For information about this position, available accommodations, or the interview process, contact Sarah MooreCome join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!How to Apply:Select the Apply button at the top of this job announcement.A resume will not substitute for the work experience section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as see attachments may be considered incomplete.You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.A paycheck is just part of a total compensation package. We offer some of the nation's best benefits.We value diverse perspectives and life experiences.We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.Veteran/Military Spouse Preference NoticeTo take advantage of veteran/military spouse preference, please email the Talent Acquisition Team. Be sure to include the title of this recruitment in the subject line.The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-###-#### or email the Talent Acquisition team. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.###.####.The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.