Driver and Wholesale Order Picker - TILT Holdings : Job Details

Taking care of our people and doing whats right for the business are complimentary imperatives at TILT Holdings Inc. (TILT). We are passionate about sustaining a business environment that is welcoming, respectful, equitable, and inclusive for a diverse range of people.

This hybrid role combines responsibilities of a Driver and a Wholesale Order Picker, vital to ensuring the efficient and compliant movement of goods and meeting the needs of wholesale clients. The role demands excellence in customer interaction, operational efficiency, and adherence to safety and regulatory standards. Candidates should demonstrate strong commitment to quality, continuous improvement, and a proactive work ethic.

Responsibilities

• Delivery Operations
• Pick up and deliver product packages from suppliers, retail dispensaries, or wholesale clients to designated locations, including home deliveries.
• Load and unload cargo, ensuring accuracy and compliance with safety protocols.
• Adhere to all traffic laws and maintain safety standards during deliveries.
• Operate state-specific tracking software (e.g., METRC) to manage delivery records.
• Communicate effectively with dispatchers to troubleshoot software issues or report delays.
• Maintain vehicles in good working order, perform regular safety checks, and report mechanical issues promptly.
• Manage cash collection and remittance in compliance with company policies.
• Order Fulfillment
• Pull products accurately for wholesale client orders and verify quantities for packaging and shipment.
• Mark paperwork appropriately and notify the distribution team of any adjustments or shortages.
• Maintain accurate records of inventory, load sheets, and product movements.
• Prepare items for delivery, adhering to labeling requirements as mandated by state and local regulations.
• Quality & Compliance
• Ensure all paperwork is completed accurately and aligns with SOPs.
• Identify and suggest process improvements to enhance operational efficiency.
• Follow safety protocols and comply with company policies, including state and local medical marijuana laws.
• Customer Interaction
• Engage customers and clients with friendly, courteous communication.
• Determine and fulfill pickup and delivery needs promptly.
• Address and resolve customer concerns professionally to ensure satisfaction.
• Maintain a clean, organized, and safe warehouse environment.
• Perform periodic inspections of storage areas to ensure compliance with safety and cleanliness standards.

Key Competencies

• Functional Acumen: Consistently shows comprehensive knowledge, skills, and abilities in the functional area(s) for which they are responsible, and understands the fit with overall business goals
• Emotional Intelligence (EQ): Consistently executes the four (4) principles of EQ (i.e., self-awareness, social awareness, self-management, relationship management)
• Intellectual Agility: Consistently evaluates challenges and opportunities from a variety of angles, taking in multiple inputs, and arrives at reasonable business decisions
• Collaborate: Consistently maintains effective teaming relationships with internal parties, and as applicable, external parties
• Dependable: Can be consistently trusted to execute their job responsibilities on-time and within scope, and meets or exceeds targeted business results
• Upholds Company Values: Consistently role-models and supports execution of the Company core values

Qualifications

• High school diploma or equivalent preferred.
• Thorough understanding of local street grids and ability to drive in various weather conditions.
• Strong commitment to quality and continuous improvement
• Must possess valid Massachusetts drivers license and clean driving record.
• Conscientious, thrives in high-pressure work, and demonstrates strong initiative.
• Ability to remain calm and poised under pressure when confronted with audits from outside Regulatory agencies (DPH, CCC, ISO, OSHA)
• Thorough understanding of state and local medical marijuana laws and regulations and how they apply to the operations of the Company.
• Attention to detail, effective time management, problem-solving, and ability to multi-task.
• Proficiency in Windows-based and other software, as well as work-in-process applications, is desired.
• Intermediate computer knowledge (word processing, data entry, purchase orders)
• Must have accountability, proactive behavior, and strong attention to detail
• Ability to execute techniques consistently
• Good documentation, inventory, and organization skills
• Demonstrable leadership skills to ensure a safe and compliant workplace.
• Follow established safety protocols and procedures.
• Every job applicant must pass a comprehensive background check, including the mandates of the Massachusetts Cannabis Control Commission. A job offer issued before the completion of a background check shall be contingent upon a positive result. A negative background check result may lead to a job offer withdrawal.
• Willingness to work flexible shifts.

Working Conditions/Physical Demands

• Able to stand for extended periods, and kneel, stoop, bend, twist, in tight areas.
• Able to lift up to 50 pounds and occasionally lift/and or move up to 75 pounds.
• Repetitive use of hands for all functions
• Willingness to work in windowless vaults and enclosed rooms as needed.

TILT is an Equal Opportunity Employer Committed to DEI. All qualified job applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to fostering diversity and leveraging the value of diversity with equity and inclusion.

For Company information, visit: www.tiltholdings.com