Driveway Customer Dispatch Coordinator - Driveway : Job Details

DrivewayShop Dispatch/Delivery CoordinatorThe Dispatch/Delivery Coordinator is part of the Driveway fulfillment team. They are responsible for fulfillment coordination between customers and fulfillment centers. Dispatch teams are aligned into Shop or Sell segments.The Dispatch Coordinator reports to the Dispatch Supervisor.Location:Medford, OR (On-site)Schedule:Sunday through Thursday, 8:00am CST - 5:00pm PST or Tuesday through Saturday. 8:00am PST - 5:00pm PSTCompensation:$22/hrResponsibilitiesCoordinates deliveries between Driveway customers and fulfillment centers including OOM, Store, and HubResponsible for setting appointment time and status in Scheduling, CRM and TMS programKeeps customer informed on delivery statusFollows up with customer post-delivery to ensure complete satisfactionEscalates post-delivery customer concerns to appropriate departmentResponsible for pre-delivery vehicle readiness between selling location and fulfillment centerSkills and QualificationsStrong attention to detailExcellent communication skillsTime management and organizational skillsWell-developed computer skills including Excel, Word and PowerPoint requiredUnderstands the complexity of online retailCompetenciesDoes the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our valuesPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*Up to 1/3 of time: standing, walking, lifting up to 25 poundsUp to 2/3 of time: sitting, kneeling, reaching, talking, hearing*Reasonable accommodations may be made to enable individuals to perform the essential functions.NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.We offer best in class industry benefits:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.