Drug & Alcohol Program Representative (Local Government) - Allegheny County Drug & Alcohol - State of Pennsylvania : Job Details

Salary: $54,181.00 - $59,599.10 Annually Location : Allegheny County, PA Job Type: Civil Service Permanent Full-Time Job Number: CS-2025-18939-L0721 Department: Local Government Division: DA Allegheny Co Drg Alchl Abs Opening Date: 02/18/2025 Closing Date: 3/3/2025 11:59 PM Eastern Job Code: L0721 Position Number: 80011402 Union: Non Union Bargaining Unit: LG Pay Group: LG Bureau / Division Code: SA02 Bureau / Division: Allegheny County Drug And Alcohol Abuse Unit Worksite Address: 1 Smithfield Street City: Pittsburgh, Pennsylvania Zip Code: 15222 Contact Name: Serena Malahoo Contact Phone: 412.###.#### Contact Email: [email protected] THE POSITION Enhance your impact in the community by taking on a key role that ensures effective management and financial integrity of drug and alcohol programs. With comprehensive oversight responsibilities, you will ensure compliance with necessary regulations and play a vital role in shaping program improvements through data-driven analysis and strategic collaboration. By facilitating stakeholder engagement and addressing consumer concerns, you will boost operational efficiency while remaining at the forefront of industry practices. This opportunity allows you to make a meaningful difference, directly contributing to the success and sustainability of essential services supporting needy individuals. DESCRIPTION OF WORK As a Drug & Alcohol Program Representative, you will be key in enhancing our drug and alcohol programs through effective contract management and financial control. Your proactive approach will ensure compliance with regulations and standards, enabling us to improve our services continuously. In this position, you will prepare insightful reports on agency performance and analyze fiscal records and expenditures, providing valuable information to support informed decision-making. Collaborating with human resources on personnel matters will be essential as you help foster a positive work environment. You will also lead the resolution of consumer complaints and engage with various stakeholders to assess and enhance our agency programs. By offering technical assistance, you will help drive operational efficiency and ensure our practices remain aligned with industry standards through your participation in relevant meetings and training. Additionally, your readiness to take on special projects as they arise will further contribute to the success of our organization and the communities we serve. Other duties and responsibilities include: Contract and Monitoring: Ensures agency compliance with County, State, and Federal regulations by conducting regular monitoring, including annual and semi-annual Department of Drug and Alcohol Programs (DDAP) reviews. Responsibilities include preparing written reports, directing program improvements, reviewing and approving action plans, monitoring clinical and fiscal records, ensuring consumer confidentiality, organizing programmatic data, establishing and monitoring service unit minimums, reviewing facilities for licensing approval, participating in project reviews, evaluating proposals, overseeing program implementation, recommending contract cancellations when necessary, resolving consumer complaints, coordinating regional meetings, overseeing Performance Base Prevention Services, and handling special projects as assigned. Fiscal Control: This role involves negotiating and recommending budget approvals for contract agencies, reviewing DHS fiscal records to ensure compliance with budgets and contract provisions, monitoring agency expenditures, and recommending payment withholding for non-compliance. It also includes requesting and reviewing fiscal reports, analyzing and preparing recommendations for agency Performance Plans and budgets, approving annual budgets in line with County and DDAP policies, and managing special projects as needed. Personnel Action Plan (PAP): This position serves as a liaison between agencies and the Human Resources department, relaying requests for technical assistance and seeking guidance on personnel matters such as contracts, appointments, pay plans, reclassifications, promotions, and Affirmative Action. Responsibilities also include coordinating with HR staff and field auditors for agency site visits to conduct desk audits and provide training on personnel actions. Planning and Evaluation: This role involves assisting in the design of evaluation studies related to agency programs and consumer needs, reviewing and approving proposals (RFPs), monitoring the achievement of objectives in D&A Annual Plans, and collaborating with county staff to identify program improvements through the PA WITS system. It also includes reviewing management information systems, analyzing errors, recommending corrections, submitting annual updates on Performance Based Prevention, and conducting related duties for special projects as assigned. Meetings, Records and Policies: This position involves regularly meeting with agency Executive Directors and supervisory staff to address operational issues and collaborating with PA DHS Division of Licensing on regulatory matters. It includes developing recommendations for operational methods and coordinating meetings to resolve agency-county conflicts. The role also requires attending corporate or advisory board meetings to explain county policy, participating in workshops for professional development, and staying updated on the latest Drug and Alcohol practices to provide effective technical assistance and planning to assigned agencies. Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS Minimum Experience and Training Requirements:

• Two (2) years of professional experience providing direct social services, case management services, program planning, program monitoring, program evaluation, allied health services, or quality assurance services in a social services agency; and a bachelor's degree in the behavioral sciences, or public health or human services administration, or a closely related field. Graduate course work in the behavioral sciences, or public health or human services administration may be substituted for up to one year of the required experience. or
• Four (4) years of professional experience providing direct social services, case management services, program planning, program monitoring, program evaluation, allied health services, or quality assurance services in a social services agency; and an associate's degree including or supplemented by eighteen (18) credits in the behavioral sciences, or public health or human services administration.

Other Requirements:

• You must meet the . For more information on ways to meet PA residency requirements, follow the and click on Residency.
• Hiring preference for this vacancy may be given to candidates who live within Allegheny County. If no eligible candidates who live within Allegheny County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package. 01 How many years of full-time professional experience providing direct social services, case management services, program planning, program monitoring, program evaluation, allied health services or quality assurance services in a social services agency do you possess?

• 4 years or more
• 2 but less than 4 years
• None or less than 2 years

02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 Do you possess a conferred bachelor's degree in the behavioral sciences, public health or human services administration, or a closely related field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer Yes to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a document to the application after it has been submitted.

• Yes
• No

04 Do you possess a conferred associate's degree including or supplemented by 18 credits in the behavioral sciences, or public health or human services administration? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer Yes to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a document to the application after it has been submitted.

• Yes
• No

05 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which Level of Performance most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The Level of Performance you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the Yes button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our

• Yes

06 WORK BEHAVIOR 1 - TECHNICAL ASSISTANCEProvides technical assistance on drug and alcohol treatment, intervention, prevention, and recovery support services to contracted providers, in accordance with state regulations/guidelines and county policies. Levels of Performance Select the Level of Performance which best describes your claim.

• A. I have experience providing technical assistance on drug and alcohol treatment, intervention, prevention, and recovery support services to contracted providers, in accordance with state regulations/guidelines and county policies.
• B. I have experience providing technical assistance on behavioral support services NOT specific to drug and alcohol to contracted providers.
• C. I have experience providing any technical assistance to a variety of audiences.
• D. I have successfully completed college-level coursework related to behavioral sciences, public health administration, human services administration, or interpersonal communications.
• E. I have NO experience or coursework related to this work behavior.

07 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employers where you gained this experience

The type of technical assistance you provided and to whom it was provided

Your level of responsibility

08 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this Work Behavior, type N/A in the text box below.

College/University

Course Title(s)

Credits/Clock Hours

09 WORK BEHAVIOR 2 - CONDUCTING ON-SITE AUDITSConducts on-site visits to audit providers' service provisions and administration practices to ensure compliance with government policies, procedures, and regulations. This includes reviewing the maintenance of clinical records, program activities, compliance with deadlines, level of care assessments, completion of mandated training for staff, etc. Reviews and approves providers' action plans for corrections of deficiencies and performs follow-ups to ensure corrective action plans are implemented and completed. Levels of Performance Select the Level of Performance which best describes your claim.

• A. I have experience conducting on-site visits to audit providers' service provisions and administration practices. I was responsible for reviewing the maintenance of clinical records and program activities. I also reviewed and approved providers' action plans for corrections of deficiencies.
• B. I have experience conducting on-site visits to audit providers' service provisions and administration practices. I was responsible for reviewing the maintenance of clinical records and program activities. I did NOT review and approve providers' action plans for corrections of deficiencies.
• C. I have experience conducting audits of any kind; OR I have experience reviewing and approving corrective action plans of any type.
• D. I have successfully completed college-level coursework related to auditing, business administration, or behavioral health.
• E. I have NO experience or coursework related to this work behavior.

10 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

The type of audits you conducted

The actual duties you performed

Your level of responsibility

11 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this Work Behavior, type N/A in the text box below.

College/University

Course Title(s)

Credits/Clock Hours

12 WORK BEHAVIOR 3 - REPORT WRITINGPrepares audit reports and other correspondence to document audit findings, including areas of strength and deficiency relative to drug and alcohol treatment, intervention, prevention, and recovery support services. Communicates with providers, department staff, and other Commonwealth agency staff regarding operational issues, regulation enforcement, program development, provision of services, etc. Levels of Performance Select the Level of Performance which best describes your claim.

• A. I have experience preparing audit reports and other correspondence to document findings. I was responsible for the COMPLETE report or document. I documented areas of strength and deficiency.
• B. I have experience preparing audit reports and other correspondence to document findings. I was responsible for the COMPLETE report or document. I did NOT document areas of strength and deficiency.
• C. I have experience preparing reports of any kind and other correspondence to document information. I was responsible for portions or sections of the report or document.
• D. I have successfully completed college-level coursework related to business writing, report writing, or English composition.
• E. I have NO experience or coursework related to this work behavior.

13 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

The types of written reports or documents you prepared or assisted in preparing

14 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this Work Behavior, type N/A in the text box below.

College/University

Course Title(s)

Credits/Clock Hours

Required Question