Duty Free General Manager - Avolta : Job Details

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Dufry by Avolta is a global leader in Duty-Free travel retail, with a strong presence in North America. We're looking for a dedicated General Manager to lead operations at John F. Kennedy International Airport (JFK) Terminal 8.

What We Offer:

* Competitive Salary: $165,000 - $180,000 annually

* Employee Discount: 20% off at Dufry, Hudson and HMS Host

* Comprehensive Benefits: Medical/Dental/Vision Insurance

* Paid Time Off and Personal/Parental Leave Programs

* Company-Paid Life Insurance

* Retirement Programs & Matching Contributions: 401K & RRSP

* Employee Recognition & Anniversary Programs

* Training, Development, & Growth Opportunities

* Tuition Assistance & Scholarships

The Role:

As General Manager, you'll be responsible for overseeing operations in a fast-paced, high-volume environment, ensuring operational excellence and maximizing profitability across multiple stores. You'll lead a team of 165 employees, across 7 stores, shaping the customer experience and driving results.

Key Responsibilities:

* Lead operations to ensure alignment with company goals and maintain the highest level of customer service

* Collaborate with the Country General Manager and Regional Manager to set financial and inventory goals

* Analyze KPIs and take corrective actions to drive sales performance

* Lead weekly and monthly team meetings, covering key areas like sales, promotions, and HR updates

* Manage store performance, comparing sales targets to past periods and budgets

* Develop and implement action plans based on results from team meetings

* Maintain strong relationships with airport authorities, customs, vendors, and other external partners

* Manage staffing and scheduling to ensure top-tier customer service

* Drive employee engagement and support training initiatives

* Oversee P&L, budgeting, and cost control efforts to maximize profit

* Coordinate with Supply Chain, Commercial, and Marketing teams to optimize inventory levels and promotions

* Lead new store openings in partnership with the VP, establishing operational success

What We're Looking For:

* Experience: 5+ years as a General Manager or equivalent leadership role in a high-volume, multi-unit retail environment

* Retail Knowledge: Previous experience working with luxury brands and a strong understanding of the travel retail sector

* Leadership: Proven ability to lead, motivate, and develop teams in a dynamic setting

* Problem-Solving: Excellent analytical skills to identify challenges and implement solutions

* Project Management: Experience in capital project management and store openings

* Financial Acumen: Ability to manage budgets, KPIs, P&L, and inventory effectively

For additional information on Dufry by Avolta visit:

For additional information on our benefits, please visit:

Dufry by Avolta, Hudson by Avolta and HMSHost by Avolta are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.

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