Salary : $50,784.00 - $63,480.00 Annually Location : Paducah, KY Job Type: Full-time Regular Job Number: 00041-5 Department: E-911 Opening Date: 06/27/2024 Closing Date: Continuous Description Supervises and directs dispatch center employees in public safety operations, including coaching telecommunicators and ensuring adherence to department policies. Illustrative Duties
- Oversees daily center operations, ensuring timely completion of all tasks, including LINK/NCIC paperwork.
- Maintains awareness of all activities, communicates changes effectively, and ensures subordinates adhere to policies and procedures.
- Promotes teamwork, fosters a positive attitude, and projects enthusiasm toward the agency, position, and colleagues to enhance the work environment.
- Coordinates processing of emergency and non-emergency calls, ensuring appropriate response from field units and emergency call-outs.
- Ensures minimum coverage levels are met by managing staffing for various scheduling needs, including short notice shortages, PTO, shift trades, and training.
- Identifies performance issues requiring training, discipline, counseling, or goal setting. Documents errors and prepares development plans when necessary.
- Provides direction and guidance that is helpful, constructive, effective, and ongoing.
- Projects an image of empathy and fairness in dealing with subordinates; demonstrates effective listening skills.
- Investigations of complaints and/or policy violations are thorough and objective. Corrective actions taken are well documented and appropriate.
- Provides a consistent physical presence in the Center.
- Completes and reviews reports, logs, and other records completed by subordinates to ensure accurate record keeping.
- Ability to perform all duties of Telecommunicators.
- Participate in quality assurance programs, conduct thorough performance evaluations for subordinates, and maintain detailed employee notes for development.
- Function collaboratively within the management team and may participate in hiring new employees as needed.
- Produces timely and accurate correspondence, memorandums, and assignments.
- Troubleshoot equipment issues and promptly notify the appropriate service providers within the designated time frame.
- Documents shift activity, including call grades and unusual incidents, for communication to subsequent shifts.
- Attend and actively participate in meetings and assigned training programs.
- May be assigned to manage agency projects
- Other duties as assigned
Qualifications Education: High School diploma or equivalent, with some advanced-level training in relevant fields such as supervisory practices. Experience: A minimum of three years' of experience dispatching police and fire calls or experience supervising employees in a 911 PSAP or multi-jurisdictional environment. Integrity: Maintains strict confidentiality and demonstrates strong moral and ethical character. Shows initiative, dependability, and professionalism in representing the organization. Displays honesty, fairness, and respect while adhering to established timeframes and ethical standards. Problem Solving/Decision Making: Requires strong problem-solving skills, capable of assessing situations effectively, maintaining composure during emergencies, and making sound decisions while efficiently managing heavy workloads. Technical Knowledge: Must have strong knowledge of the service area and surrounding area. Must be able to demonstrate proficiency in the handling and operation of all systems in the dispatch center. Knowledge, Skills, and AbilitiesKNOWLEDGE, SKILLS, AND ABILITIES Availability: Must have flexible availability to accommodate the demands of the 24/7 operations. Basic Computer Skills: Must have proficiency in utilizing CAD software, telephone systems, radio communication equipment, and Microsoft Office suite. Risk Management: Works in a safe manner. Follows Center safety policies and practices and adheres to responsibilities concerning safety prevention, reporting and monitoring malfunctioning equipment, unsafe activities and conditions. PHYSICAL REQUIREMENTS Must maintain the physical requirements to successfully pass the Essential Job Function Test as required for the position. The City offers a very competitive benefit package. Most benefits, including health insurance, are effective the first of the month following 30 days of employment. Highlights of these benefits are outlined below. Medical Benefits The City allots each full-time employee $8,724 per year or $727.00 per month (effective 01/01/2015) to help pay for the cost of participation in the City's self-funded insurance plan. If a full-time employee chooses to waive coverage under the City of Paducah's plan, they can still receive $500.00 per year or $41.66 per month in a Health Reimbursement Account or a Flexible Spending Account upon submission of proof of coverage through some other group health insurance plan. The City offers a choice between the Investor high deductible health plan, or the Elite plan which provides co-pays for prescription medications through Anthem Blue Cross Blue Shield. Dental Benefits The City offers dental benefits through Delta Dental. Coverage is voluntary. Vision Benefits The City offers vision benefits through Anthem Blue View. Coverage is voluntary. Wellness In addition to the City's Health Allocation Benefit, full-time employees participating in the City's insurance can earn additional dollars to fund the purchase of their health, dental, and/or vision insurance by participation in the City's Wellness Plan. Employees who are tobacco-free can earn up to $2,250 per year. Tobacco-free employees with a qualifying spouse can earn up to $3,250 per year. Money left over after covering insurance premiums can be deposited into health spending accounts as required by plan guidelines. Spending Accounts Under the City's Section 125 cafeteria plan, full-time employees participating in the City's health insurance plan may elect to contribute additional dollars to a health spending account. With the Investor Plan, employees may select either an FSA or an HSA. With the Elite Plan, employees can participate in an FSA. Employee's may also wish to establish a Child and Dependent Care FSA to manage the cost of child care. Supplemental Benefits Currently the City uses AFLAC to administer voluntary supplemental benefits. The offerings include a cancer policy, short-term disability, accident, hospitalization, and group term life insurance. Life Insurance A full-time employee receives a life insurance benefit at no cost, effective upon date of hire. Terms of coverage vary based on position. Retirement The City of Paducah participates in the Kentucky Retirement System's defined benefit pension program. Employees' required contributions, employer's matching portion, required service components, and benefits vary based upon position and participation date. Deferred Compensation Employees may elect to contribute additional dollars towards individual retirement accounts through ICMA, Nationwide, or Kentucky DCP. Details for participation are available through the Human Resources Division of the Finance Department. Education Assistance The City provides financial assistance to eligible employees who satisfactorily complete qualified courses towards a post-secondary education. Applications to participate in the City's Educational Assistance program are submitted through the individual department directors. Terms and conditions may vary based upon course of study, allowable amounts, and reimbursement cap. Vacation Full-time employees begin accruing vacation time from their date of hire. Employees may accumulate up to a maximum of 50 days of vacation. Vacation time may be taken after six months of employment. Vacation accrual rates may differ for employees who are members of a bargaining unit. Holidays The City recognizes the following holidays: New Year's Eve New Year's Day Martin Luther King, Jr. Day Memorial Day Juneteenth Independence Day Labor Day Thanksgiving Day The Day after Thanksgiving Christmas Eve Christmas Day One Personal/Birthday Holiday (taken at the time of your chosing) *Fire Dept designated day to use this holiday is July 1st* Sick Time In the event of a qualifying illness, the City offers a generous sick leave plan. Full-time City employees begin accruing sick time from the date of hire. The accrual of sick time depends upon one of two options chosen by the employee at the time of hire. Option A* - eligible employees may accrue sick time up to a maximum of 242 days Option B - eligible employees may accrue sick time up to a maximum of 150 days. Unused sick time can benefit the employee at the time of their retirement with the City. Option A offers retirement credit for unused sick time, while Option B offers a cash incentive. * According to KRS changes, employees with an original participation date 01/01/2014 or later will no longer have this option. Employee Assistance Program Because the City of Paducah recognizes its employees are one of its most valuable resources, the City offers a confidential Employee Assistance Program for employees needing help with: Depression Grief and Loss Relationship Problems Alcohol and Drug Related Problems Financial Pressures Family Problems Parenting Concerns Stress Anxiety This list constitutes a brief summary of offered benefits. Benefits will be covered in greater detail upon employment.
