eCommerce Fraud Specialist - Complex : Job Details

Company And Culture

Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.

Complex is the world's definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.

Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability.

Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world's most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more.

Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.

Everyone at Complex truly believes in the company and its mission; it's a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.

The Role

Complex NTWRK is looking for an eCommerce Fraud Specialist who is passionate and committed to mitigating financial losses from fraud activity and attacks. Our ideal candidate will scalably reduce risk exposure for our Platform(s) in addition to enabling greater confidence in accepted orders and payments. You will be responsible for developing and implementing strategies that preserve a healthy financial and payments ecosystem, while creating positive experiences for our sellers and users. In summary, you will be responsible for ensuring our marketplace is safe and trustworthy for not only users but also our sellers and creators.

The stakes are high, and you will be up against ever-evolving challenges. The nature of your work will evolve rapidly to combat new and more sophisticated behaviors that are intended to challenge our Platform(s) payments integrity.

Who You Are

• Understanding of new fraud motives and sensible diagnosis of key control points
• Analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions
• 3+ years of experience with fraud prevention, data analysis, investigations, and risk management for eCommerce platforms and payments
• 3+ years reviewing orders and transactions, identifying fraud trends and creating fraud rules
• Deep experience working within Shopify and Stripe
• Ability to think analytically and distill complex issues
• Excellent attention to detail with consistent accuracy
• Must be highly organized and have the ability to meet critical deadlines in a fast-paced environment
• Excellent communication skills (written and verbal) when presenting to stakeholders at various management levels
• Must be able to work within a team environment and be a team player
• Must be able to maintain high standards of professionalism and courtesy when contacting vendors, sellers, and customers
• Fundamental understanding of statistics or Machine Learning based algorithms is a plus

What You'll Do

• Analyze Seller accounts and Customer transactions to identify patterns, areas of weakness and predict risky behavior that could result in losses.
• Scale risk processes to cover an increasing landscape of payments risks
• Work with internal partners and users to develop solutions that mitigate fraud risk across different Seller categories, eCommerce platforms, payment processors, payment methods, and products categories
• Run, analyze and present against monthly reports outlining effectiveness and attention areas of your efforts
• Analyze data to identify potential process changes or enhancement requests; work with internal partners to justify, prioritize and implement with a focus on consistency across brands and platforms
• Analyze rule performance; recommend modifications or enhancements to reduce customer friction or increase fraud prevention.
• Participate in sourcing, justifying and implementing new or additional tools and 3rd party partners to improve the effectiveness of the fraud program and improve the customer experience.

What We Offer

• Best in class health, dental, and vision insurance
• Healthcare FSA
• Dependent Care FSA
• Commuter Benefits FSA
• Short-term/long-term disability and life insurance
• Paid Parental leave
• 401k with 4% match
• Pet Insurance
• Legal and Identity Theft Plans
• Vacation time and sick days

$150,000 - $170,000 a year

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Complex Total Rewards offerings for employees.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.