Ecommerce fulfillment manager - Harvey Nash : Job Details

Operations Manager 4

Ridgefield Park, NJ(Hybrid (4 Days / Week) Mon-Thurs in Office Friday Remote)

12 Months

eCommerce Omnichannel and Final Mile Fulfillment Manager

Summary:

• The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.

Responsibilities:

• Direct the activities of the various departments in the company and is concerned with pricing, sales, production and distribution of the company's products.
• Responsible for managing the employees, creating their work schedules and distributing their duties.
• Determine employment requirements as well as interviews and hires prospective employees.
• An operations manager also trains the newly hired employees.
• Manage all the activities that are associated with the production of the products the company offers.
• Responsible for managing the performance of the employees such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifies goods and services to be sold.
• Supervise the remodeling of current the amenities and represent the company during client meetings and negotiations.
• Handle problems in a calm and collected manner, even when under pressure.

Skills:

• Microsoft office, Word, Excel
• Excellent organization and mathematical skills
• Familiarity with Windows-based computer programs a must

Education/Experience:

• Bachelor's Degree in business or related field
• Experience with payroll processing and wage attachment
• 8-10 years of Experience

KEY RESPONSIBILITES/REQUIREMENTS:

Roles & Responsibilities

• Run day to day monitoring and operations for all open orders that need to be picked up or delivered by our partners. Expedite fixes and resolution of any delays proactively.
• Reconcile order data across our system and partner systems to find any mismatches and ensure system of record has most accurate picture of all order statuses daily.
• Use data to proactively manage orders to mitigate and recover orders with exceptions
• Manage the resolution of customer issues, including order, technical, and payment-related issues.
• Discover customer pain points across the product delivery & installation lifecycle to request changes in product development and operational strategies to improve the process
• Identifies the right problems and prioritizes for the best business outcomes within your delivery channel
• Set the long-term product vision across communication of delivery & installation dates for visibility to customers and recovery of exceptions
• Establish and enhance performance metrics to measure effectiveness and efficiency.

Skills and Qualifications:

• Bachelor's degree required
• 6+ years relevant experience in fulfillment or eCommerce business operations
• eCommerce Returns Management Experience is a strong advantage
• Six Sigma experience highly preferred
• Experience with high volume direct to consumer ecommerce fulfillment illustrating process and KPI improvements to scale growth
• Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business system, or similar sales order management software application

Top skills:

• Operations Management,
• Order Management,
• Critical Thinking