eCommerce Fulfillment Specialist - Talascend, LLC : Job Details

Talascend is currently seeking an eCommerce Fulfillment Specialist for a long-term contract opportunity in Plano, TX. This position works M-TH in office, Fridays remote.JOB RESPONSIBILITIES:Review and create documents and materials to monitor work processes to assess completeness, accuracy and conformation to standards and specifications.Perform day-to-day tasks to support business operations of eCommerce Fulfillment and collaboration with teams to ensure processes are followed.Evaluate Logistics and Shipping partners' performance and surface exceptions and issues to the correct parties for resolution.Work with Logistics on filing claims against 3PLs and shipping partners.Utilize surveys to analyze and drive improvements based on qualitative feedback.Monitor and take action on exception reporting and understand measurements of KPIs for lead times, shipping time, backorders, shipping exceptions to track progress towards operational goals for direct eCommerce business.Support day-to-day business operations of eCommerce, reviewing orders and collaborating with teams to prevent back orders and ensure accurate delivery promise messaging.Develop and maintain constructive and cooperative working relationships with all stakeholders.REQUIREMENTS:2-5 years of relevant experience in fulfillment and direct to consumer eCommerce business operations.Experience with eCommerce, Retail, or Consumer Electronics businesses.Verbal and written communication skills, attention to detail, problem solving and interpersonal skills.Strong analytical and problem-solving skills.Excellent communication skills (verbal and written).Ability to work under pressure and deadlines. In addition, must be able to manage multiple projects and often competing priorities.Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business system, or similar sales order management software application.We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.Background Check and Drug Screen may be required.Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.#J-18808-Ljbffr