Ecommerce Specialist - Laural Home : Job Details

Job Title: Ecommerce Specialist

Company: Laural Home

Location: Cresskill, NJ

Job type: Full-time, In-person

About Us: Laural Home is a home decor company on a mission to define living spaces with quality, art-inspired décor. We create home textiles for almost every room, including shower curtains, bedding, decorative pillows, towels, rugs, tote bags, and more. Our collections blend timeless elegance with the latest concepts in decorative art and graphic design. We're a family-owned business, joined by a passionate, creative, and dedicated team, along with a gifted group of artists who dedicate their careers to brightening the world with beauty and color. We know that decorating one's space is a special, personal experience, and together we aim to transform every house into a home.

Job Description: We are seeking a highly organized and analytical E-commerce Specialist to join our growing team. As an Ecommerce Specialist you will oversee and facilitate all order and product management, inventory control, and customer service, across multiple retail platforms, ensuring all aspects are maintained and operated in an efficient and seamless manner.

Responsibilities:

• Lead and manage a team to perform various e-commerce tasks efficiently and collaboratively.
• Oversee daily order entry and site maintenance for both Laural Home and our retail partners, including Amazon, Bed Bath & Beyond, JCPenney, Overstock, Wayfair, Kohl's, and Target.
• Communicate with all e-commerce partners to address customer questions and provide order statuses.
• Manage the setup and onboarding processes for new retail accounts across various e-commerce platforms, including writing and uploading new product descriptions and ensuring product information is continuously accurate and consistent.
• Handle accounts payable and receivable using QuickBooks.
• Maintain proper inventory levels on customer web portals and create purchase orders in QuickBooks.
• Respond to customer calls and emails regarding order issues, returns, and product inquiries.

Requirements:

• Bachelor's degree required.
• Minimum of 3 years in a relevant e-commerce role.
• Proficiency in Microsoft Office (specifically pivot tables and V look up in Excel), and Google Suite. QuickBooks experience is a plus.
• Proven experience in any customer facing role.
• Attention to detail, strong organizational and time management skills, and a collaborative team player mentality.
• Strong problem-solving skills, ability to handle multiple tasks simultaneously, and willingness to help team members when needed.
• Excellent written and verbal communication skills.

Preferred Qualifications:

• Experience with QuickBooks software.
• Familiarity with a variety of e-commerce platforms such as Shopify, Amazon, Bed Bath & Beyond, JCPenney, Overstock, Wayfair, Kohl's, and Target.

Working environment: Our Cresskill, NJ office is a casual, collaborative, and creative environment. We're in-office from 8:30 to 5 every Monday through Friday, as we believe the best ideas are not only generated, but also best implemented in person.

Compensation: The base salary range for this role is $60,000-$70,000 annually, based on experience, meeting the role requirements, and being able to commute to the Cresskill, NJ office. In addition to base salary, Laural Home offers PTO, healthcare, and various professional development opportunities.

Note: Individuals with military experience, gaps in their resume, or disabilities are encouraged to apply.