Ed Navigator - WMCHealth : Job Details

Ed Navigator

Company: HealthAlliance Hospital

City/State: Kingston, NY

Category: Clerical/Administrative Support

Department: Patient Experience

Union: No

Position: Full Time

Hours: M-F 3p-11p

Shift: Evening

Req #: 40133

Posted Date: Aug 02, 2024

Hiring Range: $22.21/HR-$27.92/HR

Apply Now

External Applicant link ( Internal Applicant link

Job Details:

The Emergency Department Care Navigator is responsible for ensuring an exceptional patient experience in the Emergency Department. The position has direct accountability for meeting the non-clinical needs of patients and caregivers by providing updates, liaising with the clinical team and coordinating follow up needs. The ideal candidate possesses strong interpersonal skills, works comfortably with a diverse population and handles multiple tasks well. The position operates under the supervision of Case Management and Patient Experience. RESPONSIBILITIES

+ Conduct regular rounds on Emergency Department patients and waiting areas to create a welcoming environment, and address any immediate needs.

+ Serve as a point of contact for patients to share concerns, expectations, and unmet needs; liaising with the appropriate staff members to ensure quick resolution of issues to support patient satisfaction.

+ Collaborate with the care team to identify potential barriers to patient adherence, such as appointment scheduling, transportation, pharmacy access, and financial concerns.

+ Help patients schedule necessary follow-up appointments in real-time before their discharge from the Emergency Department.

+ Thoroughly document all, interactions, and correspondences in the electronic medical record and any other required systems.

+ Identify areas for improvement in patient care and outcomes, providing recommendations for enhancing the healthcare delivery process.

+ Ensure that patient rooms and waiting areas are clean, comfortable, and safe, contributing to a conducive atmosphere for treatment.

+ Maintain proficiency with Patient Rights, HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems), and other regulatory requirements and internal processes to ensure compliance.

+ Offer fair, accurate, and impartial information and assistance to individuals eligible for the Marketplace, Medicaid, Children's Health Insurance, and commercial plans.

+ Perform other duties assigned to support the smooth functioning of the Emergency Department and patient care.

QUALIFICATIONS/REQUIREMENTS EXPERIENCE

+ 3-5 year's healthcare, direct customer service or managed care experience.

EDUCATION

+ Bachelor's degree required with specialization in health-related fields; public health, business, communication or other.

LICENSES/CERTIFICATIONS

+ N/A

OTHER

+ Superior customer service skills. Professional and courteous demeanor. Ability to handle stressful situations in a high acuity health care network.

+ Ability to communicate effectively both verbally and in writing.

+ Ability to establish rapport with the public.

+ Ability to handle and safeguard confidential information.

+ Sound professional judgment; maturity; courtesy empathy; keen sensitivity; flexibility; dependability.

+ Bi-lingual competency a plus.

About Us:

HealthAlliance Hospital

Benefits:

We offer a comprehensive compensation and benefits package which includes:

+ Health Insurance

+ Dental

+ Vision

+ Retirement Savings Plan

+ Flexible Saving Account

+ Paid Time Off

+ Holidays

+ Tuition Reimbursement

Apply Now

External Applicant link ( Internal Applicant link

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