EDI Customer Service Specialist - 24 Seven Talent : Job Details

We are looking for a results driven Customer Service Specialist who wants to take our Customer Service Call Center to the next level of customer satisfaction. If you are passionate about providing customers a high level of service, commitment while achieving performance goals, then this opportunity is for you.

Main Responsibilities:

• Responsible for retail order entry processing, modification, verification and release using EDI, ERP, and SAP.
• Handles product and account set-up on customer accounts.
• Monitors customer orders, backorders, and shipping windows.
• Updates GXS catalog and InterTrade
• Follows up on purchase order extensions, status, current and future product availability, as well as expediting shipping.
• Responds to sales representative/ account managers requests for order/product status, assistance, and related information.
• Interaction with the Distribution Center regarding product shipment priorities.
• Resolves customer issues.
• Responsible for order and product availability reports.
• Tracks and assigns return authorizations.
• Assists with mass account maintenance updates.
• Special projects and other duties as assigned.
• Liaison with Customer service and troubleshoots any systemic issues

Work Experience and Education Requirements

• High school diploma or equivalent.
• 2 years of customer service experience.
• Retail experience preferred
• Advanced Microsoft Office / Excel
• SAP and ERP experience preferred.
• EDI experience required.

Skills/ Competencies

• Solid Excel skills are mandatory
• Technology savvy, intuitive handling of software, portals and applications
• Attention to detail
• Strong organizational skills
• Strong customer facing communications skills (oral & written)
• Self-starter with ability to work independently, under pressure and handle high volumes of calls and emails
• Communicate effectively orally and in writing as appropriate for the needs of the audience.
• Excellent data entry skills, with attention to detail.
• Ability to follow through on assigned tasks.
• Excellent problem solving and conflict resolutions competency
• Ability to work in a fast pace environment
• Extreme accuracy
• Detail oriented