eLearning Technology Assistant (Part Time, Temporary Hourly, Non-Benefited) - COCC : Job Details

eLearning Technology Assistant (Part Time, Temporary Hourly, Non-Benefited)

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Position Details

Position Information

Position Title eLearning Technology Assistant (Part Time, Temporary Hourly, Non-Benefited)

Classification Title Temporary PT Hourly

Hourly rate, Stipend, or Load Unit $20.00/hr

Close Date

Position Type/Employee Class Temporary PT Hourly

Instructor Status Not applicable

Overtime Eligible Non-Exempt

FLSA Status

Campus Location Bend

Primary Purpose

This position will support the eLearning and Academic Technology department by delivering basic technical assistance and direction to faculty and students, performing basic troubleshooting and content management within the Canvas Learning Management System ( LMS ), facilitating the operation of multimedia environments and streaming classrooms, assisting with data archiving processes, and contributing to various projects or college events as required.

Essenatial Duties and Responsibilities

+ Serve as the primary point of contact for the eLearning Department via phone, email, and office visits. Refer customers to appropriate person for assistance, if needed.

+ Provide basic multimedia support to faculty, including user training, troubleshooting, and assistance with tools such as Camtasia and Kaltura.

+ Collaborate with ITS Student Tech support to deliver technical support for Canvas.

+ Assist with data management and archival tasks for Canvas artifacts, media, and other department data.

+ Provide live technical support for dedicated steaming classrooms, including setup, monitoring, and troubleshooting.

+ Direct faculty and students to department resources such as digital accessibility, course design, and technologies.

+ Perform other duties as assigned.

Department Specific

Knowledge, Skills, and Abilities

Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The incumbent is expected to follow College work rules and policies.

+ Proficient in utilizing email, internet applications, word processing, and spreadsheet software (preferably MS Office Suite).

+ Strong foundational knowledge of computer operations and keyboard skills.

+ Prior experience or familiarity with a learning management system (e.g., Canvas or similar platform).

+ Excellent written and oral communication skills with demonstrated precision in grammar, spelling, and proofreading.

+ Demonstrated ability to follow directives and collaborate within a team environment.

+ Competence in operating standard office equipment and telecommunication devices or software.

+ Strong organizational skills with attention to detail for documentation and filing.

+ Basic digital literacy, with a commitment to learning and utilizing online teaching tools and digital content creation platforms (e.g., Adobe Creative Cloud, Camtasia, or equivalent).

Ergonomic Requirements

Work will be performed during regular working hours in an office setting, mostly sitting with some periods of extended standing. Occasional lifting between 10-25 lbs. The employee is regularly required to sit, use hands and fingers, handle or feel objects, tools or controls, reach with hands and arms and requires near visual acuity to write, read written materials and computer screens, and sufficient hearing and speech ability for ordinary telephonic conversations. Computer screen is used more than 50 percent of the time. Must be able to climb or pull self upward and guide, feeding materials into proper position. Some travel will be required to other COCC campuses. All individuals are required to be able to perform the essential functions with or without reasonable accommodation.

Minimum Requirements

+ High School diploma or GED

+ Familiarity with common office technologies (MS Office, Internet, Email)

+ Previous experience in customer service

+ Experience or familiarity with using a Learning Management System (e.g., Canvas) in any setting (education, workplace, etc.)

Equivalency Statement

The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.

Preferred Qualifications

+ Previous user experience with Canvas LMS in higher education.

+ Experience using media creation and editing tools such as Kaltura, Camtasia, Adobe Creative Cloud.

+ Basic knowledge of HTML and web accessibility standards ( WCAG ), ensuring compliance with ADA and Section 508.

+ Previous experience working in a higher education environment.

+ Bilingual candidate encouraged to apply.

EEO Statement

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.###.#### or the Vice President for Student Affairs at 541.###.####.

This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCCs EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.