Electronic Computer Operator I / IT Service Desk Technician - Massachusetts Maritime Academy : Job Details

Posting: February 2025

Start Date: ASAP

Position Number: FY25-24

Application Deadline: Open Until Filled

Division: Technology & Library Services

Union Affiliation: American Federation of State County and Municipal Employees (AFSCME) Unit I

Supervision received: Reports to the Staff Assistant/Service Desk Supervisor

Massachusetts Maritime Academy is a top-ranked, fully accredited, four-year, co-educational state university with 7 undergraduate degree programs focusing on science, engineering, technology, math and business that are highly regarded in the domestic and international maritime industry and its related business sectors. Located at the western end of the scenic Cape Cod Canal, MMA is an hour's drive from the thriving urban communities of Boston, MA and Providence, RI and offers easy access to beautiful Buzzards Bay and the pristine beaches of Cape Cod, Martha's Vineyard and Nantucket. The Academy offers generous benefits packages and competitive salaries commensurate with qualifications and experience.

General responsibilities: Provide excellent customer service, Service Desk support and services, including but not limited to, laptop and desktop support, software support, system and network access, equipment loaning. Provides audio visual setup and associated support. Coordinate tasks associated with campus applications, including Blackboard, Panopto, Google Workspace, Self Service, Colleague/Datatel, Active Directory, MFA support, Library Systems and others. Triage tickets to ensure tickets are assigned to the appropriate team member and are promptly addressed. Provide post resolution follow-ups to incidents to ensure customer satisfaction. Support campus printers. Upkeep records and run laptop updates. Document solutions in our Ticketing software. Participates in other projects and works with other software as assigned.

Qualifications and requirements: At least one year of full-time experience in the support of computer operations. An Associate's degree in a related field may be substituted for the required experience. Ability to provide excellent customer service to a community with diverse technical backgrounds. Excellent administrative, organizational, and interpersonal skills. Ability to function effectively in a high paced work environment. Excellent troubleshooting skills.

Preferred Qualifications: Experience working in a college atmosphere. At least 2 years of experience in support services. Technical support experience with online systems such as Blackboard & Google Applications. A demonstrated commitment to diversity, equity, and inclusion through continuous development and/or the modeling of inclusive behaviors.

Shift: Days: Monday through Friday (9:30 a.m. – 5:30 p.m.)

Salary: AFSCME Grade 15/Step 1: $2028.38 bi-weekly / $52,737.88 annuallyTo apply electronically via email, please attach a cover letter and resume, Employment Application and Affirmative Action form along with contact information of three (3) professional references to [email protected] Alternatively, application materials may be mailed to Human Resources, Massachusetts Maritime Academy, 101 Academy Drive, Buzzards Bay, MA 02532. Finalists must complete a pre-employment drug screening and background check.