Email and Mobile Phone Specialist and Support Technician (ISS I, OPT C) (UMP) - State of Illinois : Job Details

Job Requisition ID: 43338

Posting Date: 12/04/2024

Closing Date: 12/19/2024

Agency: Department of Innovation and Technology

Class Title: INFORMATION SERV SPECIALIST I - 21161 (Upward Mobility Program)

Skill Option: Client Services - Information Technology

Bilingual Option: None

Salary: Anticipated starting salary $5,423 monthly; Full range $5,423 to $7,721 monthly

Job Type: Salaried

Category: Full Time

County: Sangamon

Number of Vacancies: 1

Plan/BU: RC063

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 43338

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as an Email and Mobile Phone Specialist and Support Technician assisting in email and mobile phone account provisioning and offering technical support and assistance to end users of the Enterprise Email network. In this role you will provide information and problem

solving through telephone support or direct contact with e-mail users on operating procedure. In addition, you will collaborate on various projects as a team member using hardware/software systems and applications including Active Directory, eDirectory, Microsoft Desktop OS, Exchange Client, Mobile Iron, ListServer, and Rightfax server administration and our Mobile Device Request System. This position also performs limited upgrades and maintenance of migration servers including ListServer, Rightfax, and other software and assists in training end users by providing one-on-one training via email and/or via phone support. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

* Competitive Group Insurance benefits including health, life, dental and vision plans

* Flexible work schedules (when available and dependent upon position)

* 10 -25 days of paid vacation time annually (10 days for first year of state employment)

* 12 days of paid sick time annually which carryover year to year

* 3 paid personal business days per year

* 13-14 paid holidays per year dependent on election years

* 12 weeks of paid parental leave

* Pension plan through the State Employees Retirement System

* Deferred Compensation Program - voluntary supplemental retirement plan

* Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)

* Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link:

Essential Functions

* Under immediate supervision, serves as an Email and Mobile Phone Specialist and Support Technician providing technical support and email /mobile phone account provisioning assistance to end users of the Enterprise Email network for the Department of Innovation & Technology (DoIT).

* Provides information and problem solving through telephone support or direct contact with email users on operating procedures.

* Assists with various projects as a team member using hardware or software systems and applications including Active Directory, eDirectory, Microsoft Desktop OS, Exchange Client, Mobile Iron, ListServer, Rightfax server administration, and the Mobile Device Request System.

* Assists with limited upgrades and maintenance of migration servers including ListServer, Rightfax, and other software.

* Assists in providing one-on-one training to end users via email and/or via phone support.

* Keeps abreast of new developments in the information technology field by continuing education through meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.

* Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

* Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with course work in computer science or directly related fields.

OR

* Requires satisfactory completion of an agency sponsored training program.

Preferred Qualifications

* Elementary knowledge of Active Directory, eDirectory, or Microsoft Desktop OS, and applications such as Exchange Client, Mobile Iron, ListServer, or Rightfax server administration.

* Elementary knowledge of Information Technology concepts and principles.

* Elementary knowledge of the theories and functions of computer systems.

* Elementary knowledge of the principles and techniques of Informational Technology documentation.

* Elementary knowledge of hardware and software, languages, and procedures to provide assigned technical support services.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

* Requires the ability to verify identity.

* Requires employment authorization to accept permanent full-time position with the State of Illinois.

* Requires the ability to pass a position specific, agency required background check.

* Requires self-disclosure of criminal history.

* Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices.

* Requires the ability to attend seminars, conferences and training to remain current on methods, tools, ideologies or other industry related topics relevant to job duties.

* Requires the ability to work outside of normal business hours to meet deadlines.

* Requires a valid driver's license and the ability to travel, including occasional overnight stays.

* Requires ability to serve on an on-call basis.

* Requires the ability to lift and carry objects or equipment weighing up to 30 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.

About the Agency

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

Work Hours: 8:30am to 5:00pm, Monday-Friday

Work Location: Springfield - 201 W Adams St

Agency Contact:

Elizabeth Bridges

Email: [email protected]

Posting Group: Science, Technology, Engineering & Mathematics

This title is within the Upward Mobility Program. General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions. There are three categories of UMP titles: 1) certificate titles which require passing a written proficiency exam; 2) credential titles which require the possession of a specified college degree and/or licensure; and 3) dual titles for which a certificate may be earned by following either the certificate or credential pathway.

This position DOES NOT contain Specialized Skills (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the Apply button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the View Profile link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click Application Procedures in the footer of every page of the website.

The main form of communication will be through email. Please check your junk mail , spam , or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

* [email protected]

* [email protected]