Emergency Dispatcher - University of New Hampshire-Main Campus : Job Details

Position Details

Summary

Operating Title Emergency Dispatcher Long Classification Title Dispatcher II Campus Location Durham Department UNH Police [UPPPOL] Summary of Position

Under broad supervision of the Chief of Police or other designated supervisor, to be responsible for coordination of alarms and transmissions of all emergency services calls (fire, police, emergency, medical aids, public works, transportation, marine vessel fleet) processed through the Communications Center and/or other units, according to general procedures.

Acceptable minimum level of education Associate's Acceptable minimum years of experience None Additional Job Information Posting Number PS4773FY25 Other minimum qualifications

1) Associate degree or equivalent combination of education and experience. 2) Excellent oral and written communication skills. 3) Ability to retain/communicate information and to perform duties during emergency conditions or under prolonged stress. 4) Knowledge of and ability to operate multi-frequency two-way radio equipment/consoles, specializes; computer software/hardware system for UNH/PIMS and Computer-Aided Dispatch (CAD) equipment. 5) Ability to be certified as a computer operator of the New Hampshire State Police On-Line Telecommunications System (SPOTS) and to requalify annually. 6) Ability to record, maintain and process computerized data of alarms and responses for emergency services agencies and other units. 7) No criminal record other than minor motor vehicle violations. 8) Keyboard skills with ability to operate other computer terminals and similar equipment. 9) Must successfully complete a background investigation, written/psychological examination, and may be required to be deputized by the authority having jurisdiction. 10) Previous appropriate experience in a Public Safety agency. 11) Familiarity with rules and regulations relating to equipment in use, including those of the Federal Communications Commission.

Additional Preferred Qualifications Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting Percent Time Information (FTE) 1.00 Grade 10 EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here:

Posting Details

Posting Date 07/30/2024 Open Until Filled Yes Closing Date Posting Open to Internal Candidates Only? No Interested Internal Candidates Exist? No Job Category Hourly Staff (Non-Exempt) Appointment Type Regular If TERM position provide projected end date Equipment/Instruments Drivers License and Physical Requirements. Please check all items that apply. None applicable

Duties / Responsibilities

Job Duties

Duty/Responsibility

Operate multi-channel two-way radio/telephone consoles and other related equipment for emergency services, including police, fire and ambulance.

Duty/Responsibility

* Receive, interpret and process calls for emergency services and other service units. Initiate and operate Computer Aided Dispatch (CAD) equipment and systems for all emergency service processed through the Communications Center, including the campus and several other area communities. Initiate and operate special computerized Police Information Management System, involving software and hardware systems. Initiate and operate specialized New Hampshire State Police On-Line Police Telecommunications software and hardware computer systems (SPOTS) as a computer interface between designated area police agencies, New Hampshire State Police (NHSP), the Federal Bureau of Investigations (FBI) and the National Crime Interaction Center (NCIC).

Duty/Responsibility

Record, maintain and process computerized data for emergency services agencies and other units, including street files; name indexes; call back rosters; water supply systems; building locations; high hazard areas; area maps; calls for service; type, location, and status of emergency response vehicles; fire and burglar alarms; location of handicapped individuals and small children; mutual aid assistance; automatic fire, police, and ambulance response calls; wrecker services and notification rosters

Duty/Responsibility

Respond to requests for information from the public, answer business/emergency telephone calls from the public and act as a resource to the public for referrals. Evaluate the nature of common medical emergencies. Coordinate activities with other agencies. Perform other related duties as assigned.

Supplemental Questions